Customer support in italiano

Bachecalavoro; Cosenza; Remote; EUR 28,000 - 42,000; Full time

Benefits offered by this job

Competitive Salary

Remote work model, based in Portugal

Relocation support provided

Job summary

Bachecalavoro cerca un Technical Customer Support Specialist con fluente italiano e inglese, per progetto internazionale basato in Portogallo. Il ruolo è remoto ma con base in Portogallo e possibilità di relocation.

Sarai responsabile di fornire supporto tecnico, risolvere problemi e documentare accuratamente i casi. Avrai l'opportunità di interagire con clienti in italiano ed inglese, gestire richieste complesse e mantenere un elevato livello di soddisfazione del cliente.

Qualifications

• Fluent in Italian and English.
• Tech-savvy with strong communication skills.
• Good problem-solving abilities and quick thinking.
• Detail-oriented with strong issue-tracking.
• Empathetic, patient and customer-focused.
• Previous customer service experience preferred.
• Sales experience a plus but not required.

Responsibilities

• Provide technical customer service and support.
• Identify, troubleshoot, and resolve customer issues efficiently.
• Handle inquiries and complaints with professionalism, empathy, and patience.
• Clearly explain technical solutions to customers.
• Track customer issues and ensure accurate documentation.
• Follow up on cases until resolution.
• Maintain a positive customer experience and build loyalty.

Skills

Italian language

English language

Customer support

Technical troubleshooting

Job description

Luogo di lavoro: Cosenza

Location: Lisbon, Portugal
Work Model: Remote, Portugal-based
Employment Type: Full-time
Language Requirement: Italian and English

About The Role

We are hiring an Italian-speaking Technical Customer Support Specialist for a tech customer service project based in Portugal.

In this role, you will provide customer support in Italian and English, assist users with technical inquiries, resolve customer issues, document cases accurately, and help turn challenging situations into positive customer experiences.

This is a remote position, but candidates must be based in Portugal or willing to relocate. Relocation support is provided for eligible candidates.

Responsibilities

• Provide technical customer service and support
• Identify, troubleshoot, and resolve customer issues efficiently
• Handle customer inquiries and complaints with professionalism, empathy, and patience
• Clearly explain technical solutions to customers
• Track customer issues and ensure accurate documentation
• Follow up on cases until resolution
• Maintain a positive customer experience and build customer loyalty

Requirements

• Fluent in Italian and English
• Tech-savvy and comfortable handling technical inquiries
  Strong communication skills
• Good problem-solving ability and quick thinking
• Detail-oriented and able to track issues properly
• Empathetic, patient, and customer-focused
• Able to stay calm and focused in high-pressure situations
• Previous customer service experience is preferred
• Previous sales experience is a plus, but not mandatory

Benefits

• Competitive Salary
• Remote work model, based in Portugal
• Relocation support provided

Only candidates fluent in both Italian and English and currently based in Portugal or EU passport holders open to relocation will be considered.