Customer support in italiano

Bachecalavoro; Napoli; Remote; EUR 17,000 - 25,000; Full time

Benefits offered by this job

Remote work

Relocation support

Competitive salary

Job summary

Bachecalavoro cerca un/una Italian-speaking Technical Customer Support Specialist per un progetto di servizio clienti tecnico basato in Portogallo. Il ruolo richiede assistenza in italiano e inglese da remoto, con supporto alla relocation per candidati idonei.

Ti occuperai di rispondere a richieste tecniche, identificare e risolvere problemi, documentare i casi e trasformare situazioni complesse in esperienze positive per i clienti.

Qualifications

• Fluency in Italian and English required.
• Tech-savvy with ability to handle technical inquiries.
• Excellent communication and customer-service orientation.
• Strong problem-solving and quick thinking.
• Detail-oriented with accurate documentation.
• Based in Portugal or EU passport holder; relocation possible.

Responsibilities

• Provide technical customer service and support.
• Identify, troubleshoot, and resolve customer issues.
• Handle inquiries and complaints with professionalism.
• Explain technical solutions clearly to customers.
• Track issues and document cases accurately.
• Follow up until resolution.
• Maintain a positive customer experience and loyalty.

Skills

Fluent Italian

Fluent English

Tech-savvy

Strong communication

Problem solving

Detail-oriented

Empathetic

Calm under pressure

Customer service experience

Sales experience

Job description

Luogo di lavoro: Napoli

Location: Lisbon, Portugal

Work Model: Remote, Portugal-based

Employment Type: Full-time

Language Requirement: Italian and English

About The Role

We are hiring an Italian-speaking Technical Customer Support Specialist for a tech customer service project based in Portugal.

In this role, you will provide customer support in Italian and English, assist users with technical inquiries, resolve customer issues, document cases accurately, and help turn challenging situations into positive customer experiences.

This is a remote position, but candidates must be based in Portugal or willing to relocate. Relocation support is provided for eligible candidates.

Responsibilities

• Provide technical customer service and support
• Identify, troubleshoot, and resolve customer issues efficiently
• Handle customer inquiries and complaints with professionalism, empathy, and patience
• Clearly explain technical solutions to customers
• Track customer issues and ensure accurate documentation
• Follow up on cases until resolution
• Maintain a positive customer experience and build customer loyalty

Requirements

• Fluent in Italian and English
• Tech-savvy and comfortable handling technical inquiries Strong communication skills
• Good problem-solving ability and quick thinking
• Detail-oriented and able to track issues properlyEmpathetic, patient, and customer-focused
• Able to stay calm and focused in high-pressure situations
• Previous customer service experience is preferred
• Previous sales experience is a plus, but not mandatory

Only candidates fluent in both Italian and English and currently based in Portugal or EU passport holdersopen to relocation will be considered.

Benefits

• Competitive Salary
• Remote work model, based in Portugal
• Relocation support provided