Customer Success & Service Delivery Lead - Flexible Hours

Innio; Dossobuono; On-site; EUR 27,000 - 33,000; Full time

Benefits offered by this job

Private Health Insurance

Flexible working time

Meal allowance tickets

Laptop & Mobile phone

Learning opportunities

Job summary

INNIO is seeking a Customer Service Management Specialist in Verona-Dossobuono, Italy. In this role, you will build strong customer relationships, manage service projects, and support business growth. Responsibilities include ensuring customer satisfaction and leading financial KPI management.

The position requires a university degree in Mechanical or Electrical Engineering, 1-3 years of relevant experience, and proficiency in English. Benefits include a fast-growing international environment, private health insurance, and meal allowance.

Qualifications

• 1-3 years of experience in a structured, process-driven organization.
• Fluent in English (spoken and written); German is a plus.

Responsibilities

• Manage assigned service projects and contract execution.
• Ensure customer satisfaction and monitor financial KPIs.
• Act as the main point of contact for customers regarding contractual agreements.
• Implement process improvements and collaborate with stakeholders.

Skills

Customer satisfaction orientation

Multitasking

Problem-solving

Data Analysis/Management

Communication

Education

University degree in Mechanical/Electrical Engineering or a related technical discipline

Job description

INNIO is seeking a Customer Service Management Specialist in Verona-Dossobuono, Italy. In this role, you will build strong customer relationships, manage service projects, and support business growth. Responsibilities include ensuring customer satisfaction and leading financial KPI management.

The position requires a university degree in Mechanical or Electrical Engineering, 1-3 years of relevant experience, and proficiency in English. Benefits include a fast-growing international environment, private health insurance, and meal allowance.