Customer Service Specialist

Inission Power

Ancona

On-site

EUR 20,000 - 25,000

Full time

8 days ago

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Job summary

Inission Power S.p.A. cerca un Customer Service Specialist da Osimo (AN) per gestire i account clienti dall'ordine alla consegna, assicurando ordini accurati, comunicazione tempestiva e coordinamento con i reparti interni.

Il ruolo richiede diploma o laurea, almeno 2 anni di esperienza in Customer Service B2B industrial electronics, ottima italiano e inglese (B2). Conoscenza ERP (Dynamics 365) e Excel/Outlook. Inserimento a tempo pieno e sede Osimo.

Qualifications

Diploma o laurea preferibilmente in business, languages, management o discipl. tecnica.
Almeno 2 anni di esperienza in Customer Service o order management in contesti industriali B2B.
Ottima conoscenza dell’italiano e dell’inglese (almeno livello B2).
Buona conoscenza di ERP e applicativi Microsoft 365.
Esperienza in order management, forecasting, spedizioni, resi e fatturazione.
Preferibile esperienza in ambiente internazionale e conoscenza di Incoterms e documentazione export.

Responsibilities

Gestire ordini clienti, cambi, previsioni e conferme d’ordine in Dynamics 365 Business Central.
Coordinare consegne e mantenere informati i clienti.
Gestire lamentele, resi e RMAs.
Supportare la Finance con monitoraggio dei pagamenti e promemoria.
Mantenere dati clienti e documentazione accurati.
Monitorare la soddisfazione del cliente e contribuire al miglioramento del servizio.

Skills

Italian language

English language (B2+)

Attention to detail

Communication skills

Education

Diploma o Laurea

Tools

Dynamics 365 BC

Excel

Outlook

Job description

We’re hiring a Customer Service Specialist! | Osimo (AN), Italy

Inission Power S.p.A. designs, manufactures and markets customized and standard power supplies, electronic control boards, LED drivers and high-power LED modules for industrial, energy, rail, defense, medical and lighting applications.

We are looking for a Customer Service Specialist to manage assigned customer accounts throughout the order-to-delivery cycle, ensuring accurate orders, timely communication and effective coordination with our internal teams.

Your main responsibilities will include:

Managing customer orders, changes, forecasts and order confirmations in Microsoft Dynamics 365 Business Central.
Coordinating deliveries and keeping customers informed.
Handling complaints, returns and return merchandise authorizations (RMAs).
Supporting Finance with payment monitoring and reminders.
Maintaining accurate customer data and documentation.
Monitoring customer satisfaction and contributing to service improvements.

What we’re looking for:

A secondary school diploma or university degree, preferably in business, languages, management or a technical discipline.
At least 2 years of experience in Customer Service, Sales Operations or order management within B2B industrial electronics or electromechanical companies.
Excellent Italian and at least B2-level English, both written and spoken.
Good working knowledge of ERP systems, preferably Dynamics 365 Business Central, Microsoft 365 applications: Excel and Outlook.
Experience with customer order management, forecasting, shipping procedures, returns and invoicing processes.
Experience in an international manufacturing environment and familiarity with Incoterms and export documentation would be an advantage.

We’re looking for a customer-focused, proactive and detail-oriented person who is eager to grow professionally within a company that is part of an international group. Strong communication and organisational skills, reliability, a collaborative approach and a commitment to continuous improvement complete the profile.

What We Offer