Customer Care Specialist — Hybrid, Flexible Hours

IFCO; Milano; Hybrid; EUR 32,000 - 48,000; Full time

Benefits offered by this job

Make a difference where it matters

Culture of appreciation and respect

Flat hierarchies, fast decisions

Work your way

Unlimited learning opportunities

Employee Support Program

Job summary

IFCO is seeking a customer-focused professional to manage onboarding, master data quality, and order execution processes in a hybrid Milano-based role. You will coordinate with ERP/CRM systems, support invoicing and billing inquiries, and ensure timely communication with customers to maintain high service standards.

The role emphasizes data accuracy, cross-functional collaboration, and continuous improvement, with Italian fluency and professional English required in an international environment.

Qualifications

• Experience in customer onboarding and master data maintenance.
• Familiar with order-to-cash processes and invoicing workflows.
• Strong communication and problem-solving in cross-functional teams.
• Comfort with ERP/CRM tools and data quality focus.
• Fluent Italian with professional English in international settings.

Responsibilities

• Customer Onboarding & Master Data Management.
• Order Administration & System Accuracy.
• Customer Support & Issue Resolution.
• Proactive Customer Communication.
• Billing & Order Execution Support.
• Training & Process Support.
• Escalation & Continuous Improvement.
• Service Excellence & Data Quality.

Skills

Customer care experience

Communication skills

Team collaboration

Language skills (Italian & English)

Attention to detail

ERP/CRM familiarity

Education

Bachelor's degree in Business Administration

Experience in Office Management or Supply Chain

Tools

ERP systems

CRM systems

MS Teams

Job description

IFCO is seeking a customer-focused professional to manage onboarding, master data quality, and order execution processes in a hybrid Milano-based role. You will coordinate with ERP/CRM systems, support invoicing and billing inquiries, and ensure timely communication with customers to maintain high service standards.

The role emphasizes data accuracy, cross-functional collaboration, and continuous improvement, with Italian fluency and professional English required in an international environment.