Inside Sales Representative - Italy

RISCO Group; Verona; In loco; EUR 28.000 - 38.000; Tempo pieno

Descrizione del lavoro

RISCO Group is seeking an enthusiastic Inside Sales Representative to support a growing Italian customer base. This central role focuses on prospecting, qualifying opportunities, and driving new business with strong phone communication and relationship-building skills.

Responsibilities include lead generation, CRM updates, and collaboration across departments to optimize offers and training programs. Fluency in English and a proactive, autonomous approach are essential for success.

Competenze

• Knowledge of inside sales techniques (negotiation, cross-selling and upselling).
• Ability to handle a high volume of daily calls.
• Excellent written and verbal communication skills.
• Active listening and good presentation skills.
• Ability to manage multiple tasks, set priorities and manage time.
• Independent quick learning and initiative.
• Knowledge of current and future company products and services.
• Advanced English proficiency, written and spoken.

Mansioni

• Prospecting and lead generation, qualifying databases and references (cold calls).
• Maintain and expand the prospect database in assigned territories.
• Understand client needs and propose training solutions/programs.
• Answer incoming calls and suggest complementary products/services.
• Support loyalty and cloud revenue programs and related offers.
• Develop opportunities by contacting new clients and building relationships.
• Transfer qualified opportunities to sales representatives for closure.
• Proactively follow up with clients to gather feedback and improve value.
• Keep CRM records up to date with interactions, quotes and activities.
• Collaborate with other departments on improvements and offers.
• Develop customer accounts by reviewing history and suggesting related products.
• Assist in order processing and sales administration.

Conoscenze

Negotiation

Cross-selling

Upselling

Phone handling

Written communication

Active listening

Presentation skills

Time management

Self-learning

Initiative/autonomy

Product knowledge

Strumenti

CRM system

Descrizione del lavoro

We are looking for an enthusiastic Inside Sales Representative to support our growing customer base in the Italian region. If you enjoy working in a dynamic environment and are passionate about customer service excellence, this position is made for you!

This position is a central point, responsible for seeking and cultivating new business opportunities in order to foster company growth. The candidate must be comfortable with a high volume of daily phone calls, generate interest, and qualify prospects up to closing sales.

Responsibilities

• Prospecting and lead generation - analyzing and qualifying the database and references (cold calls).
• Maintain and expand the prospect database in the assigned territories.
• Understand the needs and requirements of clients and propose appropriate training solutions/programs.
• Answer incoming client calls and suggest complementary products/services to generate business opportunities.
• Respond to and assist clients regarding the loyalty program (RISCO Stars) and the RISCO Cloud revenue program.
• Develop business opportunities by seeking and identifying new accounts, contacting new clients, building relationships, and providing information, explanations, and quotes.
• Transfer qualified opportunities to the relevant sales representative for development and closure.
• Conduct proactive follow-ups with clients to obtain their feedback, ensure their satisfaction, and develop ideas to strengthen the value proposition.
• Keep records of all client interactions (phone calls, emails, meetings, quotes) updated in the CRM system.
• Collaborate with other departments to identify possible improvements / provide offers, training, marketing guidelines, competitor analysis, and other business-related topics.
• Develop customer accounts by reviewing purchase history, suggesting related or new products, and explaining value propositions.
• Ensure support in order processing and administrative activities related to sales.

Requirements

• Knowledge of inside sales techniques (negotiation, cross-selling and upselling)
• Ease on the phone and experience in handling a high volume of daily calls
• Excellent written and verbal communication skills
• Active listening and good presentation skills
• Ability to manage multiple tasks simultaneously, set priorities and manage time effectively
• Ability to learn quickly and independently
• Initiative and autonomy
• Constant maintenance of knowledge on current and future company products and services
• Advanced professional proficiency in English, both written and spoken

Starting salary: based on CCNL COMMERCIO/TERZIARIO Confcommercio - Level 2. Final compensation will be determined based on the candidate's experience, qualifications and suitability for the role