Customer Service Management Specialist

Innio; Dossobuono; On-site; EUR 27,000 - 33,000; Full time

Benefits offered by this job

Private Health Insurance

Flexible working time

Meal allowance tickets

Laptop & Mobile phone

Learning opportunities

Job summary

INNIO is seeking a Customer Service Management Specialist in Verona-Dossobuono, Italy. In this role, you will build strong customer relationships, manage service projects, and support business growth. Responsibilities include ensuring customer satisfaction and leading financial KPI management.

The position requires a university degree in Mechanical or Electrical Engineering, 1-3 years of relevant experience, and proficiency in English. Benefits include a fast-growing international environment, private health insurance, and meal allowance.

Qualifications

• 1-3 years of experience in a structured, process-driven organization.
• Fluent in English (spoken and written); German is a plus.

Responsibilities

• Manage assigned service projects and contract execution.
• Ensure customer satisfaction and monitor financial KPIs.
• Act as the main point of contact for customers regarding contractual agreements.
• Implement process improvements and collaborate with stakeholders.

Skills

Customer satisfaction orientation

Multitasking

Problem-solving

Data Analysis/Management

Communication

Education

University degree in Mechanical/Electrical Engineering or a related technical discipline

Job description

As a Customer Service Management Specialist at INNIO you will build strong customer relationships, manage assigned service projects and contract execution, and support service business growth through commercial initiatives and KPI monitoring. Reporting to the Italian Customer Service Manager Leader, you will coordinate people, processes, and service quality to ensure customer satisfaction, growth, and operational excellence.

This position has to be filled in Verona-Dossobuono, Italy.

What We Offer

• A fast-growing international business environment
• Being part of a supportive and enthusiastic team
• Learning opportunities, other development opportunities to craft your career path
• Flexible working time
• Private Health Insurance
• Laptop & Mobile phone
• Meal allowance tickets

Your Responsibilities

• Full ownership of Customer satisfaction in the proper portfolio
• Ownership of the main financial KPI related to the assigned Customers: revenues, budget, productivity, past dues
• Acting as main point of contact for customers regarding contractual agreements, claims, escalations
• Ensuring effective feedback to any Customer requests
• Leading the implementation of process improvements and system enhancements between Customers and the Italian Service organization
• Collaborating with key stakeholders (Finance, Operation, Sales, Safety) to deliver seamless service and growth

Your Profile

• Ability to prioritize, multitask and manage multiple stakeholders/customer events and activities simultaneously, and drive results independently
• High orientation toward Customer satisfaction, coincided communication vs high management and problem-solving skills
• Proficiency in Data Analysis/Management and ability to learn and adapt quickly to new systems focused on digital and AI
• University degree in Mechanical/Electrical Engineering or a related technical discipline
• 1/3 years of experience in a structured, process-driven organization
• Fluent in English (spoken and written) – essential, Fluent in German is a plus

The gross annual salary for this position starts at EUR 30,000, in accordance with the pay scale set forth in the National Collective Bargaining Agreement for the Metalworking Industry, Level C1 for clerical staff. The actual salary offer will be determined based on objective, gender-neutral criteria, taking into account relevant experience, skills, and qualifications.