Customer Success Manager

Pentera; Torino; In loco; EUR 60.000 - 80.000; Tempo pieno

Descrizione del lavoro

A cybersecurity innovator is seeking a Customer Success Manager based in Italy. The role involves managing a portfolio of customer accounts in the Iberia region, ensuring customer satisfaction and fostering relationships. Candidates should have over 5 years of relevant experience in the Cyber Security industry, excellent communication skills, and proficiency in Spanish and English. This position is ideal for individuals passionate about cybersecurity and delivering outstanding customer experiences.

Competenze

• 5+ years of experience in Customer Success Management in a global organization.
• Fluent in Spanish and English.
• Experience in Cyber Security companies, ideally startups.

Mansioni

• Lead point of contact for customer accounts.
• Build relationships with stakeholders and track account metrics.
• Manage commercial activities and facilitate engagement with clients.

Conoscenze

Customer Success Management

Technical understanding

Problem-solving skills

Communication skills

Analytical skills

Descrizione del lavoro

Must be based in Italy

Must speak Italian, Spanish and English - native level

• Please send your resume in English

Accelerate Your Career in Cybersecurity

As a leader in Automated Security Validation, we help businesses around the world safely emulate real-world attacks to uncover their vulnerabilities. At Pentera, you will be at the forefront of cybersecurity innovation, working on advanced tools that challenge organizations' defenses and push the limits of security testing.

With over 400 team members and 1,100+ customers in more than 50 countries, Pentera is a growing company supported by top investors like Insight Partners, K1, and The Blackstone Group.

If you are looking to grow your skills, make a difference, and be part of an innovative team, Pentera is the place for you.

About the role

We are looking to hire an experienced Customer Success Manager based in Italy, who will be responsible for maintaining and expanding Pentera’s relationship with a portfolio of customers in the Iberia region.

The ideal candidate would be experienced in Customer Success Management in the Cyber Security Industry, with a strong technical and commercial orientation and the ability to custom-tailor solutions for a variety of scenarios.

Passionate about delivering a great customer experience and well versed in handling complex customer needs.

A positive and energetic person with the hunger to grow business and make an impact at an organization set on becoming the number one player in the Security Risk Validation space.

Roles and Responsibilities

• Operate as the lead point of contact for all matters specific to your accounts
• Represent the company at customer accounts and voice customers’ needs internally ensuring customer expectations are met
• Establish productive and close relationships with key stakeholders at customer accounts, maintaining regular meetings (both onsite and remote) with customers
• Forecast and track key account metrics
• Seek growth & sales opportunities within the portfolio of accounts
• Take ownership of commercial activities with all assigned accounts
• Develop technical understanding with Pentera's product
• Maintain close collaboration with our Sales team as a supporting role, facilitating opportunities while keeping our clients highly engaged
• Clearly communicate the progress of monthly / quarterly initiatives to internal and external stakeholders
• Manage ad-hoc queries from customer accounts
• Maintain all information about customer activity within the CRM platform
• Travel to on-site business review meetings with targeted customer accounts

Requirements

• 5+ years of previous experience as a Customer Success Manager, part of a global organization, managing global accounts
• Experience in a Cyber Security company, preferably a startup
• Experience in managing Renewals
• Demonstrable ability to communicate, present and influence key stakeholders at all levels of an organization, including executive and C-level
• Strong technical, analytical and problem-solving skills
• Proven ability to juggle multiple account management projects at a time, while maintaining sharp attention to detail
• Motivation, proactiveness, ability to work independently and as a part of a team
• Spanish and English : Fluent

We are an equal opportunity employer and we are committed to building a diverse and talented workforce. We do not discriminate on the basis of race, sex, religion, colour, national origin, gender, gender identity, sexual orientation, age, marital status, veteran status, medical condition, disability, or any other class or characteristic protected by applicable law. We welcome candidates from all backgrounds to join us!