Customer Success Delivery Manager - Hybrid (Italy)

SoftwareOne; Assago; Hybrid; EUR 60,000 - 85,000; Full time

Job summary

SoftwareOne in Assago, Italy, is seeking a Customer Success Delivery Manager to maintain regular contact with an assigned portfolio of existing customers and ensure an exceptional experience. You will collaborate with Sales Operations Specialists to support client needs and smooth operational processes across a diverse client base.

The role requires proven sales ability, upselling and cross-selling, and strong relationship-building, with fluency in English and Italian.

Qualifications

• Proven sales ability with upsell and cross-sell experience.
• Strong relationship-building and communication skills.
• Ability to manage competing priorities and tight deadlines.
• Professional fluency in English and Italian.

Responsibilities

• Maintain regular contact with an assigned portfolio of existing customers.
• Support customer needs in collaboration with Sales Operations Specialists.
• Ensure smooth operational processes across a diverse client base.
• Drive escalations to timely resolutions with internal and external stakeholders.
• Develop knowledge of industry trends through training and collaboration with publishers.

Skills

Sales support

Upselling

Relationship building

Time management

Bilingual English/Italian

Job description

SoftwareOne in Assago, Italy, is seeking a Customer Success Delivery Manager to maintain regular contact with an assigned portfolio of existing customers and ensure an exceptional experience. You will collaborate with Sales Operations Specialists to support client needs and smooth operational processes across a diverse client base.

The role requires proven sales ability, upselling and cross-selling, and strong relationship-building, with fluency in English and Italian.