CSM – Customer Success Manager (Farmer)

SoftwareOne; Assago; Hybrid; EUR 60,000 - 85,000; Full time

Job summary

SoftwareOne in Assago, Italy, is seeking a Customer Success Delivery Manager to maintain regular contact with an assigned portfolio of existing customers and ensure an exceptional experience. You will collaborate with Sales Operations Specialists to support client needs and smooth operational processes across a diverse client base.

The role requires proven sales ability, upselling and cross-selling, and strong relationship-building, with fluency in English and Italian.

Qualifications

• Proven sales ability with upsell and cross-sell experience.
• Strong relationship-building and communication skills.
• Ability to manage competing priorities and tight deadlines.
• Professional fluency in English and Italian.

Responsibilities

• Maintain regular contact with an assigned portfolio of existing customers.
• Support customer needs in collaboration with Sales Operations Specialists.
• Ensure smooth operational processes across a diverse client base.
• Drive escalations to timely resolutions with internal and external stakeholders.
• Develop knowledge of industry trends through training and collaboration with publishers.

Skills

Sales support

Upselling

Relationship building

Time management

Bilingual English/Italian

Job description

• Do you enjoy supporting sales teams and building strong, long-term relationships with customers?
• Do you thrive in a dynamic environment where you can solve problems, collaborate across teams, and make a real impact?
• Are you interested in joining a leading global software and cloud solutions provider helping organizations optimize technology and drive digital transformation?

• Do you enjoy supporting sales teams and building strong, long-term relationships with customers?
• Do you thrive in a dynamic environment where you can solve problems, collaborate across teams, and make a real impact?
• Are you interested in joining a leading global software and cloud solutions provider helping organizations optimize technology and drive digital transformation?

Practical Information

Location: Assago, Italy | Work Arrangement: Hybrid (3 days per week)| Visa Requirements: EU citizenship or valid work permit required | Language Requirements: Professional fluency in English and Italian

Role Introduction

As our new Customer Success Delivery Manager, you will help deliver an exceptional customer experience by maintaining regular contact with an assigned portfolio of existing customers. You will work closely with a collaborative team of Sales Operations Specialists to support customer needs, strengthen relationships, and ensure smooth operational processes across a diverse client base.

Key Responsibilities

• Proven sales ability and experience in upselling and cross-selling.
• Analyze customer needs to define cross and up sell plans
• Provide licensing support in collaboration with cross-functional teams to address customer needs
• Work effectively with internal stakeholders, including Account Managers, Finance, Back Office, and Procurement to support end-to-end processes
• Drive timely resolution of escalations by partnering with customers, account teams, and internal support teams
• Develop strong knowledge of industry trends through ongoing training and close collaboration with software publishers

Job Requirements Essential Requirements

• Demonstrated background supporting sales teams to help acquire, retain, and grow customer relationships
• Proven ability to manage time, priorities, and daily workload efficiently under tight deadlines
• Strong relationship-building skills with clear verbal and written communication
• Ability to work independently, show initiative, and adapt to change
• Professional proficiency in both English and Italian

Desirable Requirements

• Solid understanding of operational policies, processes, and procedures in technology solutions
• Proactive and solutions-focused mindset with strong problem-solving capabilities

Company description

SoftwareOne is a global provider of software and cloud solutions. With a presence in over 70 countries and more than 12,000 professionals, we help organizations optimize software investments, modernize applications, and unlock the value of cloud, data, and AI.
Our people are at the core of everything we do. We enable collaboration across borders, continuous learning, and opportunities to grow in a fast-evolving technology landscape. Whether your focus is on technology, customer success, or business operations, your ideas matter, and your contributions make a difference.
Join a global team where you can build your skills, work with leading technologies, and make a real impact for our customers.