Delivery Customer Success Manager - Farmer

SoftwareOne; Rozzano; Hybrid; EUR 55,000 - 75,000; Full time

Benefits offered by this job

Hybrid work model

Job summary

SoftwareOne is seeking a Customer Success Delivery Manager in Assago, Italy, to help deliver a superior customer experience across an assigned portfolio. You will collaborate with Sales Operations teammates to support customer needs, strengthen relationships, and ensure smooth processes for a diverse client base.

Ideal candidates have proven sales support experience, strong communication, and the ability to manage priorities in a hybrid environment.

Qualifications

• Demonstrated background supporting sales teams to help acquire, retain, and grow customer relationships.
• Proven ability to manage time, priorities, and daily workload efficiently under tight deadlines.
• Strong relationship-building skills with clear verbal and written communication.
• Ability to work independently, show initiative, and adapt to change.
• Professional proficiency in both English and Italian.

Responsibilities

• Proven sales ability and experience in upselling and cross-selling.
• Analyze customer needs to define cross and up sell plans.
• Provide licensing support in collaboration with cross-functional teams to address customer needs.
• Work effectively with internal stakeholders, including Account Managers, Finance, Back Office, and Procurement to support end-to-end processes.
• Drive timely resolution of escalations by partnering with customers, account teams, and internal support teams.
• Develop strong knowledge of industry trends through ongoing training and close collaboration with software publishers.

Skills

Sales support

Relationship building

Time management

Communication (verbal)

Independent initiative

Bilingual English/Italian

Job description

Why SoftwareOne?

SoftwareOne is a global provider of software and cloud solutions. With a presence in over 70 countries and more than 12,000 professionals, we help organizations optimize software investments, modernize applications, and unlock the value of cloud, data, and AI.

Our people are at the core of everything we do. We enable collaboration across borders, continuous learning, and opportunities to grow in a fast-evolving technology landscape. Whether your focus is on technology, customer success, or business operations, your ideas matter, and your contributions make a difference.

Join a global team where you can build your skills, work with leading technologies, and make a real impact for our customers.

The role

• Do you enjoy supporting sales teams and building strong, long-term relationships with customers?
• Do you thrive in a dynamic environment where you can solve problems, collaborate across teams, and make a real impact?
• Are you interested in joining a leading global software and cloud solutions provider helping organizations optimize technology and drive digital transformation?

Practical Information
Location: Assago, Italy | Work Arrangement: Hybrid (3 days per week) | Visa Requirements: EU citizenship or valid work permit required | Language Requirements: Professional fluency/professional in English and Italian, written and verbal

As our new Customer Success Delivery Manager, you will help deliver an exceptional customer experience by maintaining regular contact with an assigned portfolio of existing customers. You will work closely with a collaborative team of Sales Operations Specialists to support customer needs, strengthen relationships, and ensure smooth operational processes across a diverse client base.

Key Responsibilities

• Proven sales ability and experience in upselling and cross-selling.
• Analyze customer needs to define cross and up sell plans
• Provide licensing support in collaboration with cross-functional teams to address customer needs
• Work effectively with internal stakeholders, including Account Managers, Finance, Back Office, and Procurement to support end-to-end processes
• Drive timely resolution of escalations by partnering with customers, account teams, and internal support teams
• Develop strong knowledge of industry trends through ongoing training and close collaboration with software publishers

What we need to see from you

Essential Requirements

• Demonstrated background supporting sales teams to help acquire, retain, and grow customer relationships
• Proven ability to manage time, priorities, and daily workload efficiently under tight deadlines
• Strong relationship-building skills with clear verbal and written communication
• Ability to work independently, show initiative, and adapt to change
• Professional proficiency in both English and Italian

Desirable Requirements

• Solid understanding of operational policies, processes, and procedures in technology solutions
• Proactive and solutions-focused mindset with strong problem-solving capabilities

Job Function

Sales

Accommodations

SoftwareOne welcomes applicants from all backgrounds and abilities to apply. If you require reasonable adjustments at any point during the recruitment process, email us at [e-mail].

At SoftwareOne, we are committed to providing an environment of mutual respect where equal employment opportunities are available to all applicants and teammates without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws. Additionally, we encourage experienced individuals that have taken an intentional career break and are now prepared to return to work to explore our SOAR program.