Customer Success & Account Growth Manager (Italy)

TechTree; Milano; Hybrid; EUR 45,000 - 65,000; Full time

Job summary

TechTree is seeking a Customer Success / Account Manager to nurture an existing client base of dental clinics in Italy. The role is based in Milan with a hybrid schedule, roughly one day per week in the office after onboarding.

You will own relationships from onboarding through renewal, drive product adoption, coordinate with support, and identify upsell opportunities to maximize net revenue retention.

Qualifications

• 5+ years in B2B customer success or account management.
• Proven ability to manage a portfolio of accounts and drive retention.
• Experience closing upsell opportunities and renewals.
• Fluent Italian (native) required; English a plus.

Responsibilities

• Own a portfolio of existing client relationships end to end.
• Drive product adoption and conduct regular check-ins to reduce churn risk.
• Identify and close upsell opportunities, owning net revenue retention for your accounts.
• Handle after-sales questions and escalations, coordinating with product/support as needed.

Skills

Portfolio management

Retention strategy

Upsell

Account management

Tools

CRM software

Job description

TechTree is seeking a Customer Success / Account Manager to nurture an existing client base of dental clinics in Italy. The role is based in Milan with a hybrid schedule, roughly one day per week in the office after onboarding.

You will own relationships from onboarding through renewal, drive product adoption, coordinate with support, and identify upsell opportunities to maximize net revenue retention.