Founding Account Manager, Dental Tech — Milan

RiverPark Ventures; Milano; On-site; EUR 70,000 - 95,000; Full time

Job summary

Dandy is seeking a Founding Account Manager in Milan to lead a growing portfolio of 100+ dental offices. You will own the book of business, drive Net Revenue Retention, and collaborate with Sales, Training, and Customer Support to maximize customer satisfaction and retention.

As the owner of your accounts, you will identify upsell opportunities, activate new users, and expand into additional locations while speaking the language of clinicians and delivering consultative solutions that align with

Qualifications

• 6+ years of experience in dental industry in Sales, Account Management, Customer Success, or other role that interfaces with dentists.
• Track record of upselling and growing your account portfolio.
• Established and managed relationships with multiple stakeholders at small to medium sized businesses.
• Enjoy talking on the phone with clients for over 60% of your day.
• Comfortable analyzing data and using dashboards to inform decisions and outreach.

Responsibilities

• Drive NRR through strategic account planning and proactive customer engagement.
• Utilize data and customer feedback to analyze your book of business and formulate a plan on customer engagement.
• Use a mix of service and sales skills to manage the doctor experience during critical moments of the customer journey.

Skills

Sales

Account Management

Customer Success

Dentistry industry

Data analysis

Dashboards

Tools

CRM software

Data dashboards

Job description

Dandy is seeking a Founding Account Manager in Milan to lead a growing portfolio of 100+ dental offices. You will own the book of business, drive Net Revenue Retention, and collaborate with Sales, Training, and Customer Support to maximize customer satisfaction and retention.

As the owner of your accounts, you will identify upsell opportunities, activate new users, and expand into additional locations while speaking the language of clinicians and delivering consultative solutions that align with