Team Leader - Account Management (SaaS Growth)

AlfaDocs.com; Lombardia; Hybrid; EUR 40,000 - 45,000; Full time

Benefits offered by this job

Welfare bonus

Language course bonus

Training courses & books

Serenis psychotherapy sessions

Team Building Budget

Team Development Budget

Yearly reunions

Snacks and beer in office

Job summary

Alfadocs is a SaaS platform for dental practices. The Account Managers lead a portfolio of ~500 practices, driving revenue growth via upsell and retention within the WIN Framework. The Team Leader is a player-coach, owning commercial results and aligning with CS teams to ensure a seamless customer journey.

The role requires experience leading sales/AM/CS teams, a strong track record of revenue KPIs, and fluency in Italian and English. Hybrid work in Milano with in-office days.

Qualifications

• Experience leading or mentoring a sales / account management / customer success team in B2B SaaS.
• Track record of owning revenue KPIs (expansion, retention, NRR).
• Strong coaching instincts and ability to provide direct, structured feedback.
• Fluency in value-based / consultative selling and objection handling.
• Italian and English proficiency.

Responsibilities

• Coach and mentor the team to raise execution quality and performance.
• Own team KPIs end to end including forecasting and prioritisation.
• Align AM motion with CSMs, Onboarding and Support for a seamless customer journey.
• Drive regular performance reviews and growth plans with concrete targets.

Skills

Team leadership

Revenue KPI ownership

Coaching

CRM workflows

HubSpot

Gong

B2B SaaS

Italian & English

Tools

HubSpot

Gong

Job description

Alfadocs is a SaaS platform for dental practices. The Account Managers lead a portfolio of ~500 practices, driving revenue growth via upsell and retention within the WIN Framework. The Team Leader is a player-coach, owning commercial results and aligning with CS teams to ensure a seamless customer journey.

The role requires experience leading sales/AM/CS teams, a strong track record of revenue KPIs, and fluency in Italian and English. Hybrid work in Milano with in-office days.