Senior Customer Success & Account Manager – Dental SaaS (Italy)

TechTree; Milano; Hybrid; EUR 45,000 - 65,000; Full time

Job summary

AlfaDocs in Milan seeks a Customer Success / Account Manager to own relationships with existing dental-clinic clients after go-live. You will lead retention, adoption, and after-sales support, and drive upsell across your book of accounts.

You will run regular check-ins, surface client needs, and coordinate with product/support to resolve issues quickly. Italian language is mandatory, English a plus, and the role is hybrid in Milan with full-time employment.

Qualifications

• 5+ years of relevant B2B customer success, account management or client-facing roles.
• Stable tenure at previous employers; ability to grow within a role.
• Proven ability to manage a portfolio of accounts, drive retention and upsell opportunities.
• Comfortable leading commercial conversations (renewals, upsell, pricing) with clients.
• Native or fluent Italian (mandatory); English is a plus.

Responsibilities

• Own a portfolio of existing dental-clinic client relationships end-to-end from onboarding to renewal.
• Drive product adoption to maximize client value and reduce churn risk.
• Conduct regular check-ins and business reviews to understand client needs and surface expansions.
• Identify and close upsell/cross-sell opportunities (modules, seats, services).
• Coordinate with product/support for issue resolution and after-sales questions.
• Track account health, renewal risk, and expansion pipeline; report internally.

Skills

Portfolio management

Customer success

Account management

Sales conversations

B2B experience

Client relationship

English nice-to-have

Job description

AlfaDocs in Milan seeks a Customer Success / Account Manager to own relationships with existing dental-clinic clients after go-live. You will lead retention, adoption, and after-sales support, and drive upsell across your book of accounts.

You will run regular check-ins, surface client needs, and coordinate with product/support to resolve issues quickly. Italian language is mandatory, English a plus, and the role is hybrid in Milan with full-time employment.