Customer Service & Technical Support Specialist

Blupura; Valle Aurina; In loco; EUR 28.000 - 38.000; Tempo pieno

Descrizione del lavoro

Blupura in Valle Aurina, Italy, seeks a Customer Service & Technical Support Specialist to provide expert technical assistance to dealers and service partners, manage warranty claims, and ensure timely responses. The role focuses on building strong dealer relationships, delivering remote or on-site training, supporting spare parts inquiries, and coordinating with internal teams for warranty orders.

German language proficiency and good English are required, with willingness to travel within the

Competenze

• Experience in customer service or technical support roles.
• Experience in manufacturing or technical environments is a plus.
• German proficiency at professional level (written and spoken).
• Good English communication skills.
• Willingness to travel within the DACH region and occasionally internationally.

Mansioni

• Provide technical assistance and troubleshooting support to dealers and service partners.
• Manage warranty claims and related documentation.
• Ensure timely and effective responses to technical inquiries.
• Build and maintain strong relationships with dealers and customers.
• Monitor customer satisfaction and proactively identify improvement opportunities.
• Deliver technical training sessions remotely, at dealer locations, and at Blupura facilities.
• Support dealers in developing their technical capabilities and product knowledge.
• Management of technical-commercial communication aimed to DACH customers.
• Support the Sales Department with spare parts inquiries and quotations.
• Assist dealers and customers in identifying the correct spare parts and service solutions.
• Coordinate with internal teams to ensure timely warranty order processing and delivery.

Conoscenze

Customer service

Technical support

Troubleshooting

Communication

Training delivery

German language

Descrizione del lavoro

Customer Service & Technical Support Specialist Blupura Marche, Trentino-Alto Adige, Italy

• Provide technical assistance and troubleshooting support to dealers and service partners
• Manage warranty claims and related documentation
• Ensure timely and effective responses to technical inquiries
• Build and maintain strong relationships with dealers and customers
• Monitor customer satisfaction and proactively identify improvement opportunities
• Deliver technical training sessions remotely, at dealer locations, and at Blupura facilities
• Support dealers in developing their technical capabilities and product knowledge
• Management of technical-commercial communication aimed to DACH customers
• Support the Sales Department with spare parts inquiries and quotations
• Assist dealers and customers in identifying the correct spare parts and service solutions
• Coordinate with internal teams to ensure timely warranty order processing and delivery.

Requirements

• Previous experience in Customer Service, Technical Support, After-Sales Service, or a similar role
• Experience in a manufacturing or technical environment is considered a strong advantage
• German language proficiency at a professional level (written and spoken)
• Good English communication skills, both written and verbal
• Strong customer orientation and communication skills
• Problem-solving mindset and proactive approach
• Availability to travel within the DACH region and occasionally internationally for dealer visits, training activities, and customer support.