Technical Support & Customer Success Specialist – DACH

Blupura

Valle Aurina

In loco

EUR 28.000 - 38.000

Tempo pieno

3 giorni fa

Candidati tra i primi

Generatore di candidature

Fatti notare per questo impiego — genera un curriculum e una lettera di presentazione personalizzati in circa un minuto.

Supera i filtri ATS

Descrizione del lavoro

Blupura in Valle Aurina, Italy, seeks a Customer Service & Technical Support Specialist to provide expert technical assistance to dealers and service partners, manage warranty claims, and ensure timely responses. The role focuses on building strong dealer relationships, delivering remote or on-site training, supporting spare parts inquiries, and coordinating with internal teams for warranty orders.

German language proficiency and good English are required, with willingness to travel within the

Competenze

Experience in customer service or technical support roles.
Experience in manufacturing or technical environments is a plus.
German proficiency at professional level (written and spoken).
Good English communication skills.
Willingness to travel within the DACH region and occasionally internationally.

Mansioni

Provide technical assistance and troubleshooting support to dealers and service partners.
Manage warranty claims and related documentation.
Ensure timely and effective responses to technical inquiries.
Build and maintain strong relationships with dealers and customers.
Monitor customer satisfaction and proactively identify improvement opportunities.
Deliver technical training sessions remotely, at dealer locations, and at Blupura facilities.
Support dealers in developing their technical capabilities and product knowledge.
Management of technical-commercial communication aimed to DACH customers.
Support the Sales Department with spare parts inquiries and quotations.
Assist dealers and customers in identifying the correct spare parts and service solutions.
Coordinate with internal teams to ensure timely warranty order processing and delivery.