Customer Service & Technical Support Specialist

Blupura; Recanati; In loco; EUR 25.000 - 30.000; Tempo pieno

Descrizione del lavoro

Blupura cerca un addetto al servizio post-vendita con focus su regioni DACH. Riporta al Service & Quality Manager e garantirà supporto tecnico e commerciale a dealers e clienti, anche in garanzia e ricambi.

Il ruolo prevede training tecnico, gestione contatti e comunicazione con i partner, con disponibilità a viaggiare all’interno della regione DACH e oltre. Requisiti includono tedesco professionale e buone competenze in inglese.

Competenze

• Esperienza in servizio clienti, assistenza tecnica o after-sales.
• Preferibile esperienza in ambiente produttivo o tecnico.
• Competenze avanzate in tedesco (scritta e parlata).
• Buona padronanza dell’inglese (scritta e orale).
• Orientamento al cliente e buone doti comunicative.

Mansioni

• Fornire assistenza tecnica e supporto alle figure di vendita e partner.
• Gestire le pratiche di garanzia e relativa documentazione.
• Rispettare tempistiche nelle risposte a richieste tecniche.
• Mantenere relazioni solide con rivenditori e clienti.
• Monitorare la soddisfazione del cliente e proporre miglioramenti.
• Erogare training tecnici da remoto, presso i rivenditori o presso Blupura.
• Supportare i rivenditori nello sviluppo delle loro capacità tecniche.
• Gestire la comunicazione tecnico-commerciale con i clienti DACH.
• Assistere il dipartimento vendite con richieste e preventivi di pezzi di ricambio.
• Coordinare processi di ordine di garanzia con i reparti interni.

Conoscenze

German language

English

Customer oriented

Problem solving

Willing to travel

Descrizione del lavoro

Descrizione dell’offerta di lavoro

Reporting to the Service & Quality Manager this position will be responsible for providing technical and commercial support to dealers and customers in the DACH region (Germany, Austria, Switzerland). The role acts as the primary point of contact for after-sales activities, warranty management, technical assistance, spare parts support, and dealer training, ensuring a high level of customer satisfaction and service excellence.

Main accountabilities

• Provide technical assistance and troubleshooting support to dealers and service partners
• Manage warranty claims and related documentation
• Ensure timely and effective responses to technical inquiries
• Build and maintain strong relationships with dealers and customers
• Monitor customer satisfaction and proactively identify improvement opportunities
• Deliver technical training sessions remotely, at dealer locations, and at Blupura facilities
• Support dealers in developing their technical capabilities and product knowledge
• Management of technical-commercial communication aimed to DACH customers
• Support the Sales Department with spare parts inquiries and quotations
• Assist dealers and customers in identifying the correct spare parts and service solutions
• Coordinate with internal teams to ensure timely warranty order processing and delivery.

Requirements

• Previous experience in Customer Service, Technical Support, After-Sales Service, or a similar role
• Experience in a manufacturing or technical environment is considered a strong advantage
• German language proficiency at a professional level (written and spoken)
• Good English communication skills, both written and verbal
• Strong customer orientation and communication skills
• Problem-solving mindset and proactive approach
• Availability to travel within the DACH region and occasionally internationally for dealer visits, training activities, and customer support.

Workplace: Recanati (MC)- Italy

Base Salary (Gross Annual Salary): €25,000 - €30,000