Customer service specialist (italian/english)

TBO.COM; Remoto; EUR 50.000 - 70.000; Tempo pieno

Descrizione del lavoro

An international travel tech organization is seeking a Customer Service Specialist fluent in both Italian and English. You will operationally manage online reservations for hotels, flights, and car rentals while assisting travel agents with special requests. Successful candidates will demonstrate creativity in problem-solving and a strong ability to navigate technical challenges within the Learning Management System. Join a dynamic global team committed to excellence in customer service.

Competenze

• Fluent in both Italian and English.
• Strong ability to handle complicated cases creatively.
• Experience in handling technical issues related to LMS.

Mansioni

• Handle operational tasks for online reservations of hotels, flights, and car rentals.
• Assist travel agents with reservations and special requests.
• Resolve last-minute challenges through effective customer service.

Conoscenze

Fluency in Italian

Fluency in English

Creative thinking

Problem-solving

Strumenti

Learning Management System (LMS)

Descrizione del lavoro

Customer service specialist (italian/english)

TBO. COM - an international award-winning travel tech organization is looking for top talent Operation FIT specialist in Travel Industry to join our global team.

* Please apply only if you're fluent in Italian + English

• Operational handling of online reservations for Hotels, Flights, Car rental, Transfers, etc.
• Handling bookings/cases with last-minute and on-spot challenges to solve problems.
• Receiving incoming calls, helping travel agents using the platform and managing reservations with special requests.
• Creative thinking and results-oriented candidate with ability to handle complicated cases.
• Maintaining and updating records within the Learning Management System (LMS).
• Troubleshooting basic technical issues and guiding users through LMS navigation.
• Collaborating with trainers and operations.