Digital Advisor

000175 FHP di R. Freudenberg S.A.S.; Monselice; In loco; EUR 32.000 - 42.000; Tempo pieno

Descrizione del lavoro

Freudenberg is seeking an IT Support Specialist to promote digital technologies, provide user training, and handle IT service requests across office and manufacturing environments. The role emphasizes Microsoft 365, Teams, and SharePoint, with a focus on improving productivity and digital governance.

Ideal candidates have 1–3 years in IT support, strong Windows/ mobile device knowledge, and good English. On-site work in a manufacturing context is expected, with opportunities to influence digital

Competenze

• Degree in Information Systems or equivalent
• 1–3 years in IT support, digital workplace support, or end-user training
• Strong knowledge of Microsoft 365 (Teams, SharePoint, OneDrive, Outlook, Copilot)
• Experience supporting Windows environments, Android and iOS devices
• Good level of English

Mansioni

• Promote and drive the adoption of digital technologies across the organization, focusing on Microsoft 365 and mobile solutions
• Deliver proactive user training to improve digital competencies and productivity
• Serve as first contact for digital/IT service requests with strong user-focused support
• Ensure high productivity via incident management and system availability
• Support IT security, compliance, and digital governance
• Manage lifecycle of IT devices including computers and mobile devices
• Translate user needs into improvement opportunities for Digital and CPIM teams
• Coordinate external IT service providers for local/global projects
• Perform on-site support visits to assigned remote locations
• Act as a digital ambassador to improve processes and user experience

Conoscenze

Problem solving

Communication

Interpersonal skills

Customer focus

Project management

English proficiency

Formazione

Bachelor's degree in IT

Strumenti

Microsoft 365

Teams

SharePoint

OneDrive

Copilot

Windows

Descrizione del lavoro

Working at Freudenberg: We will wow your world!

Responsibilities

• Promote and drive the adoption of digital technologies and best practices across the organization, with a strong focus on Microsoft 365, Teams, SharePoint, Copilot, and mobile solutions.
• Deliver proactive user training and coaching to improve digital competencies and increase employee productivity.
• Serve as the first point of contact for digital and IT service requests, providing timely and user-focused support for both office-based and manufacturing environments.
• Ensure the highest level of business productivity through effective incident management, problem resolution, and IT system availability.
• Support and safeguard IT security, compliance standards, and digital governance in line with FHCS and Freudenberg policies.
• Manage the lifecycle of IT devices and equipment, including computers, mobile phones, tablets, and collaboration tools.
• Translate user needs and business requirements into improvement opportunities and communicate them to the relevant Digital and CPIM teams.
• Coordinate external IT service providers and contribute to the successful implementation of local and global IT projects.
• Perform on-site support visits to assigned remote locations when required.
• Act as a digital ambassador, continuously identifying opportunities to improve processes, user experience, and digital ways of working.

Qualifications

• Degree in Information Systems, Computer Science, Information Technology, or equivalent higher education.
• 1-3 years of experience in IT support, digital workplace support, or end-user training.
• Strong knowledge of the Microsoft 365 ecosystem, including Teams, SharePoint, OneDrive, Outlook, and Microsoft Copilot.
• Experience supporting Windows environments, Android and iOS mobile devices, and collaboration technologies.
• Experience supporting users in a manufacturing or production environment is highly desirable.
• Good understanding of networking fundamentals, workplace infrastructure, connectivity, and hardware troubleshooting.
• Basic project management skills, with the ability to coordinate multiple priorities and stakeholders.
• Strong problem-solving, communication, and interpersonal skills.
• Customer-oriented mindset with a passion for helping users adopt and benefit from digital technologies.
• Good level of English.

Equal Employment Opportunity Statement

The Freudenberg Group is an equal opportunity employer that is committed to diversity and inclusion. Employment opportunities are available to all applicants and associates without regard to race, color, religion, creed, gender (including pregnancy, childbirth, breastfeeding, or related medical conditions), gender identity or expression, national origin, ancestry, age, mental or physical disability, genetic information, marital status, familial status, sexual orientation, protected military or veteran status, or any other characteristic protected by applicable law.

FHP di R. Freudenberg S.A.S. Welcome to Freudenberg Without Freudenberg, indoor air would not be as clean, cars would not drive and wounds would not heal as quickly. And these are just three examples from thousands of our applications. Working at Freudenberg: "We will wow your world!" This is our promise. As a global technology group, we not only make the world cleaner, healthier and more comfortable, but also offer our 51,000 employees a networked and diverse environment where everyone can thrive individually. Be surprised and experience your own wow moments.