Customer Service & Sales Support Coordinator

Molex; Genova; On-site; EUR 27,000 - 33,000; Full time

Job summary

Molex is seeking a Customer Service Coordinator to support the sales channel in the Smiths Business Unit. You will assist with purchase orders reviews, quotations, backlog updates and returns authorisations, while ensuring clear communication across departments to meet customer requirements.

Responsibilities include issuing quotations, processing orders, maintaining backlog, reporting on open orders and shipments, and contributing to revenue objectives through strong cross-functional

Qualifications

• 3–5 years customer service or insides sales experience, ideally in connectors industry
• Knowledge of interconnection products and solutions
• Bachelor’s degree preferred, high school diploma acceptable as alternative
• Strong computer skills: Word, Excel, PowerPoint, Outlook
• Knowledge in Glovia and Salesforce preferred
• Excellent time management, organizational, verbal and interpersonal skills
• Self-starter with multi-tasking ability and flexible work schedule
• Fluent English (French) language

Responsibilities

• Build productive relationships with customers and internal stakeholders, representing the company professionally
• Issue customer quotations and process purchase orders through review cycles
• Keep order backlog up to date and communicate status across departments
• Coordinate with operations, quality, shipping and sales to hit on-time delivery goals
• Provide proactive updates on orders and shipments, flag delays and adjust dates
• Produce daily open-order and shipment reports for customers
• Support revenue objectives through sales support and customer service
• Collaborate across departments to improve processes and address issues
• Arrange internal and customer conference calls with engineers and senior management
• Follow EHS programs and other duties as assigned

Skills

Customer service

Sales support

Documentation

MS Office

Education

Bachelor’s degree preferred

High school degree required

Tools

Glovia

Salesforce

Microsoft Office

Job description

Molex is seeking a Customer Service Coordinator to support the sales channel in the Smiths Business Unit. You will assist with purchase orders reviews, quotations, backlog updates and returns authorisations, while ensuring clear communication across departments to meet customer requirements.

Responsibilities include issuing quotations, processing orders, maintaining backlog, reporting on open orders and shipments, and contributing to revenue objectives through strong cross-functional