Customer Service Coordinator

Molex; Genova; Presencial; EUR 27.000 - 33.000; Jornada completa

Descripción de la vacante

Molex is seeking a Customer Service Coordinator to support the sales channel in the Smiths Business Unit. You will assist with purchase orders reviews, quotations, backlog updates and returns authorisations, while ensuring clear communication across departments to meet customer requirements.

Responsibilities include issuing quotations, processing orders, maintaining backlog, reporting on open orders and shipments, and contributing to revenue objectives through strong cross-functional

Formación

• 3–5 years customer service or insides sales experience, ideally in connectors industry
• Knowledge of interconnection products and solutions
• Bachelor’s degree preferred, high school diploma acceptable as alternative
• Strong computer skills: Word, Excel, PowerPoint, Outlook
• Knowledge in Glovia and Salesforce preferred
• Excellent time management, organizational, verbal and interpersonal skills
• Self-starter with multi-tasking ability and flexible work schedule
• Fluent English (French) language

Responsabilidades

• Build productive relationships with customers and internal stakeholders, representing the company professionally
• Issue customer quotations and process purchase orders through review cycles
• Keep order backlog up to date and communicate status across departments
• Coordinate with operations, quality, shipping and sales to hit on-time delivery goals
• Provide proactive updates on orders and shipments, flag delays and adjust dates
• Produce daily open-order and shipment reports for customers
• Support revenue objectives through sales support and customer service
• Collaborate across departments to improve processes and address issues
• Arrange internal and customer conference calls with engineers and senior management
• Follow EHS programs and other duties as assigned

Conocimientos

Customer service

Sales support

Documentation

MS Office

Educación

Bachelor’s degree preferred

High school degree required

Herramientas

Glovia

Salesforce

Microsoft Office

Descripción del empleo

Your Job

We are looking for a Customer Service Coordinator to support the sales channel within the Smiths Business Unit and help deliver a responsive, reliable customer experience. CSR will support the Accounts with purchase orders review, quotations, backlog updates and return goods authorisations, while working across departments to ensure customer requests and requirements are clearly communicated and addressed. Through proactive telephone, written and email communication, CSR will build lasting customer relationships and support customer satisfaction and business revenue objectives

Our Team

CSR will work within the Smiths Business Units, collaborating closely with sales, operations, quality and shipping teams. Together, CSR will translate customer needs into coordinated action, support on-time delivery and keep customers informed throughout the order and returns process

What You Will Do

• Build productive, professional relationships with customers and internal stakeholders, representing the company professionally and maintaining the voice of the customer across departments.
• Support the Company by issuing customer quotations, processing customer purchase orders through the contract review cycle and keeping the order backlog up to date.
• Help achieve departmental on-time delivery goals through close coordination with operations, quality, shipping and sales.
• Provide clear, proactive updates on open orders, shipments and potential delays, using reporting tools to update scheduled dates and inform customers, except for key accounts defined (see SalesHierarchy_Connectors file.)
• Produce daily open-order and shipment reports, together with other reports as required, to keep customers informed.
• Support monthly, quarterly and annual revenue objectives through effective sales support and customer service.
• Collaborate across departments to keep processes current and efficient, elevate outstanding issues through the Smiths Business Unit process and refer technical assistance requests to the appropriate department or sister company.
• Arrange and participate in internal and customer conference calls, involving engineering and senior management as needed to address customer requirements.
• Follow departmental processes, procedures and policies; participate in all required Smiths Connectors environmental, health and safety (EHS) programmes and training; and undertake other work-related duties as assigned.

Who You Are (Basic Qualifications)

• 3-5 years customer service, insides sales or related experience, in the Connector Industry preferred
• Knowledge of interconnection products and solutions
• Bachelor’s degree preferred, although not required. High school degree is required
• Strong computer skills - Microsoft Office Skills (Word, Excel, PowerPoint, Outlook)
• Knowledge in Glovia and Salesforce, preferred
• Excellent Time Management, Organizational, Verbal Communication and Interpersonal Skills
• Self-starter with multi-tasking skills
• Flexible work schedule
• Customer satisfaction focused and strong relationship building skills
• High energy, drive, and sense of responsibility
• Fluent English (French) language

Salary

Starting from 30.000 Euro annual gross salary

What Will Put You Ahead

At Koch companies, we are entrepreneurs. This means we openly challenge the status quo, find new ways to create value and get rewarded for our individual contributions. Any compensation range provided for a role is an estimate determined by available market data. The actual amount may be higher or lower than the range provided considering each candidate's knowledge, skills, abilities, and geographic location. If you have questions, please speak to your recruiter about the flexibility and detail of our compensation philosophy.

Who We Are

Molex

As a Koch company, Molex is a leading supplier of connectors and interconnect components, driving innovation in electronics and supporting industries from automotive to health care and consumer to data communications. The thousands of innovators who work for Molex have made us a global electronics leader. Our experienced people, groundbreaking products and leading-edge technologies help us deliver a wider array of solutions to more markets than ever before

At Koch, employees are empowered to do what they do best to make life better. Learn how our business philosophy helps employees unleash their potential while creating value for themselves and the company.

Additionally, everyone has individual work and personal needs. We seek to enable the best work environment that helps you and the business work together to produce superior results.