Strategic Account Specialist (m/f/d)

Molex; Lombardia; À distance; EUR 42 000 - 62 000; Plein temps

Avantages offerts par ce poste

Meal vouchers

Lyra Wellbeing EAP

Permanent employment contract

Résumé du poste

Molex is expanding its team in Italy to support strategic customer accounts in Telecom, Data Center and Networking. The role coordinates across sales, product management, operations and customer service to understand demand and drive commercial opportunities.

Based in Milan or remotely within Italy, with some client visits. Ideal candidates have several years in sales support or account management, and are proficient with SAP/Salesforce, English and Italian, plus a proactive, customer-focused

Qualifications

• Bachelor’s degree or equivalent in a relevant field.
• Experience in sales support, account management, or customer operations.
• Familiarity with SAP, Salesforce or similar CRM/ERP systems.

Responsabilités

• Support growth of strategic customer accounts in Telecom, Data Center and Networking markets.
• Coordinate activities across sales, product management, operations and customer service.
• Analyze customer demand and forecast to position Molex proposals.
• Assist in account plans and business strategies aligned with growth objectives.
• Monitor opportunities and ensure timely follow-up and execution.
• Prepare and support reviews, updates, QBRs and reports.
• Build relationships with customers and internal stakeholders.

Connaissances

Sales support

Account management

CRM systems

SAP

Sales forecasting

English

Italian

Cross-functional teamwork

Formation

Bachelor's degree in engineering

Bachelor's degree in Business Administration

Bachelor's degree in Marketing

Outils

SAP

Salesforce

Description du poste

Our Team

At Molex, we are a global team of innovators creating solutions that enable technologies shaping our connected world. As data centers, telecommunications networks, and cloud infrastructures continue to grow and evolve, we help our customers solve complex challenges through industry-leading connectivity and interconnect solutions.

Our Team

At Molex, we are a global team of innovators creating solutions that enable technologies shaping our connected world. As data centers, telecommunications networks, and cloud infrastructures continue to grow and evolve, we help our customers solve complex challenges through industry-leading connectivity and interconnect solutions. Join us and become part of a team dedicated to enabling next-generation communications and networking technologies.

Your Job

You will support the growth and effective management of strategic customer accounts within the Telecom, Data Center, and Networking markets, acting as a key coordination point between customers and internal teams. This position focuses on understanding customer demand and business needs, supporting account strategies and commercial opportunities, and ensuring accurate follow-up and execution across sales, product management, operations, and customer service. The ideal candidate is based in Milan or surroundings; however, we are flexible to hire across Italy depending on preferred candidate’s location. This is not a first-office job, working modality can be remotely with certain client visits.

What You Will Do

• Support the development and growth of strategic customer accounts within the Telecom, Data Center, and Networking markets
• Build and maintain strong professional relationships with customers and internal stakeholders.
• Coordinate commercial activities across sales, product management, operations and customer service teams to ensure excellent account and customer support
• Understand customer applications, customer demand, forecast and business needs, to help position the most suitable Molex proposal
• Assist in the preparation and execution of account plans and business strategies/goals aligned with corporate growth objectives.
• Closely Monitor customer opportunities and demand and maintain an accurate tracking of delivery execution
• Track real-time customer activities and new demand needs to ensure timely internal follow-up and execution
• Support customer reviews, business updates, QBR preparations and regular account management reports and activities

Who You Are (Basic Qualifications)

• Bachelor’s degree in engineering, Business Administration, Marketing, or a related discipline
• Several years of experience in sales support, account management, customer operations, or commercial-oriented roles within the electronics, telecommunications, networking, or data center industries
• Familiarity with SAP, Salesforce and other CRM or ERP systems
• Experience working in an international and matrixed organization
• Fluency in English and Italian. Chinese would be a plus.
• Experience in sales operations, customer service, forecasting, pipeline management, and business reporting and analysis
• Proactive, customer-focused, and solution-oriented mindset
• Ability to manage multiple priorities and work effectively across a global organization
• Strong analytical skills and detail-oriented mindset

What Will Put You Ahead

• Previous Experience supporting Telecom, Data Center, Networking, or Cloud Infrastructure customers
• Understanding of optical networking and components, data center, connectivity and interconnect technologies
• Strong interpersonal and relationship-building skills
• Excellent communication and organizational abilities

What We Offer:

• Permanent employment contract upon successful completion of the probation period
• Access to the Lyra Wellbeing Employee Assistance Program
• Meal vouchers
• Competitive salary and employment under Level 2 of the CCNL Commercio collective agreement, including enrollment in the applicable contractual funds
• A collaborative, multicultural environment within a global organization
• Opportunities for professional growth, continuous learning, and career development

This role is positioned as Level 2 under CCNL Commercio and that the final gross annual salary will depend on experience, skills and the scope of responsibilities.

Who We Are

As a Koch company, Molex is a leading supplier of connectors and interconnect components, driving innovation in electronics and supporting industries from automotive to health care and consumer to data communications. The thousands of innovators who work for Molex have made us a global electronics leader. Our experienced people, groundbreaking products and leading-edge technologies help us deliver a wider array of solutions to more markets than ever before. At Koch, employees are empowered to do what they do best to make life better. Learn how our business philosophy helps employees unleash their potential while creating value for themselves and the company. Additionally, everyone has individual work and personal needs. We seek to enable the best work environment that helps you and the business work together to produce superior results.