Customer Service & Order Coordination Specialist

Smiths Interconnect; Genova; On-site; EUR 27,000 - 33,000; Full time

Job summary

Smiths Interconnect in Genova is seeking a Customer Service Coordinator to support the sales channel and deliver a responsive, reliable customer experience. CSR will support the Accounts with purchase orders review, quotations, backlog updates and return goods authorisations, while working across departments to ensure customer requests and requirements are clearly communicated and addressed.

Through proactive telephone, written and email communication, CSR will build lasting customer

Qualifications

• 3-5 years of customer service or inside sales experience, preferably in the Connector Industry.
• Knowledge of interconnection products and solutions.
• Bachelor's degree preferred, although not required; high school degree required.
• Experience with Glovia and Salesforce preferred.
• Excellent time management, organizational and verbal communication skills.

Responsibilities

• Build productive relationships with customers and internal stakeholders, representing the company professionally.
• Issue customer quotations and process purchase orders through the contract review cycle.
• Keep order backlog up to date and support on-time delivery through coordination with operations.
• Provide proactive order/shipment updates and report open orders and delays to customers.
• Support revenue objectives through effective sales support and customer service.
• Collaborate across departments to improve processes and address customer requirements.
• Arrange and participate in internal and customer conference calls with engineering and senior management as needed.

Skills

Customer service

Interconnection products

Glovia

Salesforce

Time management

Organizational skills

Verbal communication

Relationship building

Multi-tasking

Self-starter

Education

High school diploma

Bachelor's degree preferred

Job description

Smiths Interconnect in Genova is seeking a Customer Service Coordinator to support the sales channel and deliver a responsive, reliable customer experience. CSR will support the Accounts with purchase orders review, quotations, backlog updates and return goods authorisations, while working across departments to ensure customer requests and requirements are clearly communicated and addressed.

Through proactive telephone, written and email communication, CSR will build lasting customer