Customer Service Coordinator

Smiths Interconnect; Genova; On-site; EUR 27,000 - 33,000; Full time

Job summary

Smiths Interconnect in Genova is seeking a Customer Service Coordinator to support the sales channel and deliver a responsive, reliable customer experience. CSR will support the Accounts with purchase orders review, quotations, backlog updates and return goods authorisations, while working across departments to ensure customer requests and requirements are clearly communicated and addressed.

Through proactive telephone, written and email communication, CSR will build lasting customer

Qualifications

• 3-5 years of customer service or inside sales experience, preferably in the Connector Industry.
• Knowledge of interconnection products and solutions.
• Bachelor's degree preferred, although not required; high school degree required.
• Experience with Glovia and Salesforce preferred.
• Excellent time management, organizational and verbal communication skills.

Responsibilities

• Build productive relationships with customers and internal stakeholders, representing the company professionally.
• Issue customer quotations and process purchase orders through the contract review cycle.
• Keep order backlog up to date and support on-time delivery through coordination with operations.
• Provide proactive order/shipment updates and report open orders and delays to customers.
• Support revenue objectives through effective sales support and customer service.
• Collaborate across departments to improve processes and address customer requirements.
• Arrange and participate in internal and customer conference calls with engineering and senior management as needed.

Skills

Customer service

Interconnection products

Glovia

Salesforce

Time management

Organizational skills

Verbal communication

Relationship building

Multi-tasking

Self-starter

Education

High school diploma

Bachelor's degree preferred

Job description

We are looking for a Customer Service Coordinator to support the sales channel within the Smiths Business Unit and help deliver a responsive, reliable customer experience. CSR will support the Accounts with purchase orders review, quotations, backlog updates and return goods authorisations, while working across departments to ensure customer requests and requirements are clearly communicated and addressed. Through proactive telephone, written and email communication, CSR will build lasting customer relationships and support customer satisfaction and business revenue objectives

Our Team

CSR will work within the Smiths Business Units, collaborating closely with sales, operations, quality and shipping teams. Together, CSR will translate customer needs into coordinated action, support on-time delivery and keep customers informed throughout the order and returns process

What You Will Do

• Build productive, professional relationships with customers and internal stakeholders, representing the company professionally and maintaining the voice of the customer across departments.
• Support the Company by issuing customer quotations, processing customer purchase orders through the contract review cycle and keeping the order backlog up to date.
• Help achieve departmental on-time delivery goals through close coordination with operations, quality, shipping and sales.
• Provide clear, proactive updates on open orders, shipments and potential delays, using reporting tools to update scheduled dates and inform customers, except for key accounts defined (see SalesHierarchy_Connectors file.)
• Produce daily open-order and shipment reports, together with other reports as required, to keep customers informed.
• Support monthly, quarterly and annual revenue objectives through effective sales support and customer service.
• Collaborate across departments to keep processes current and efficient, elevate outstanding issues through the Smiths Business Unit process and refer technical assistance requests to the appropriate department or sister company.
• Arrange and participate in internal and customer conference calls, involving engineering and senior management as needed to address customer requirements.
• Follow departmental processes, procedures and policies; participate in all required Smiths Connectors environmental, health and safety (EHS) programmes and training; and undertake other work-related duties as assigned.

Who You Are (Basic Qualifications)

• 3-5 years customer service, insides sales or related experience, in the Connector Industry preferred
• Knowledge of interconnection products and solutions
• Bachelor's degree preferred, although not required. High school degree is required
• Knowledge in Glovia and Salesforce, preferred
• Excellent Time Management, Organizational, Verbal Communication and Interpersonal Skills
• Self-starter with multi-tasking skills
• Customer satisfaction focused and strong relationship building skills
• High energy, drive, and sense of responsibility

Starting from 30.000 Euro annual gross salary

What Will Put You Ahead

At Koch companies, we are entrepreneurs. This means we openly challenge the status quo, find new ways to create value and get rewarded for our individual contributions. Any compensation range provided for a role is an estimate determined by available market data. The actual amount may be higher or lower than the range provided considering each candidate's knowledge, skills, abilities, and geographic location. If you have questions, please speak to your recruiter about the flexibility and detail of our compensation philosophy.

Who We Are

Molex

As a Koch company, Molex is a leading supplier of connectors and interconnect components, driving innovation in electronics and supporting industries from automotive to health care and consumer to data communications. The thousands of innovators who work for Molex have made us a global electronics leader. Our experienced people, groundbreaking products and leading-edge technologies help us deliver a wider array of solutions to more markets than ever before

At Koch, employees are empowered to do what they do best to make life better. Learn how our business philosophy helps employees unleash their potential while creating value for themselves and the company.

Additionally, everyone has individual work and personal needs. We seek to enable the best work environment that helps you and the business work together to produce superior results.