Customer Service Representative - Italian - Lisbon

Dila Recruitment; Palermo; In loco; EUR 10.000 - 30.000; Tempo pieno

Descrizione del lavoro

A leading recruitment agency is seeking a Customer Service Representative to handle customer interactions across various communication channels. This on-site position in Palermo requires fluency in Italian and English and offers competitive salary and performance-based incentives. The ideal candidate will manage inquiries, document details accurately, and collaborate with internal teams. This role provides opportunities for growth in a collaborative work environment and access to exclusive travel perks.

Servizi

Competitive salary with performance-based incentives

Professional growth opportunities

Access to exclusive travel perks and discounts

Competenze

• Previous experience in customer service would be advantageous.
• Basic understanding of customer service principles.
• Organized, detail-oriented, and able to manage multiple tasks simultaneously.

Mansioni

• Handle customer interactions across various communication channels.
• Provide accurate information in response to customer inquiries.
• Manage a personal queue of service tickets and prioritize tasks.

Conoscenze

Fluent in Italian (C2)

Fluent in English (B2)

Strong verbal and written communication skills

Effective problem-solving skills

Ability to learn new software quickly

Descrizione del lavoro

Position: Customer Service Representative

Location: Lisbon, Portugal

Work model: on site

Employment type: fixed term (6 months) with possibility of extension / permanent contract

DUTIES AND RESPONSIBILITIES

• Handle customer interactions across various communication channels, including phone, email, live chat, and social media.
• Provide clear and accurate information in response to customer inquiries, following established company policies and procedures.
• Assist with general questions, product or service information, and basic technical support.
• Respond to incoming customer requests and accurately document relevant case details in the appropriate systems.
• Escalate complex or unresolved issues to the appropriate internal teams or higher-level support as necessary.
• Collaborate with colleagues and technical teams to resolve customer concerns and ensure proper case closure.
• Manage a personal queue of service tickets, prioritize tasks, and follow guidance from supervisors.
• Offer feedback to improve service processes and contribute to team knowledge sharing.

REQUIREMENTS

• Native / fluent in Italian (C2) both verbal and written. Fluent in English (minimum B2 level)
• Previous experience in customer service would be advantageous
• Strong verbal and written communication skills across various platforms (phone, email, chat, social media).
• Basic understanding of customer service principles and the ability to follow standard procedures.
• Ability to handle technical inquiries and troubleshoot common issues with guidance.
• Ability to quickly learn new software and technologies
• Effective problem-solving skills and the ability to work collaboratively in a team-oriented environment.
• Organized, detail-oriented, and able to manage multiple tasks simultaneously.
• Willingness to learn and adapt in a fast-paced or evolving support environment.

OFFER

• Opportunity to work with a leading global travel & tourism brand
• Competitive salary with performance-based incentives
• Professional growth opportunities within the BPO industry
• Collaborative and supportive work environment
• Access to exclusive travel perks and discounts
• And many more!