Customer Service Specialist

Inission Power; Ancona; On-site; EUR 20,000 - 25,000; Full time

Benefits offered by this job

RAL €20,000–€25,000

Job summary

Inission Power S.p.A. cerca un Customer Service Specialist da Osimo (AN) per gestire conti cliente durante l'intero ciclo ordine–consegna, garantendo ordini precisi, comunicazione tempestiva e coordinamento con i reparti interni.

Richiesta laurea o diploma, minimo 2 anni in Customer Service o order management B2B industrial electronics, ottima conoscenza dell'italiano e inglese B2, conoscenza ERP (Dynamics 365 BC) ed Excel/Outlook.

Qualifications

• Esperienza minima di 2 anni in Customer Service o order management in contesti B2B industriali.
• Ottima conoscenza dell'italiano e inglese almeno livello B2.
• Conoscenza di ERP, preferibilmente Dynamics 365 Business Central, e Excel/Outlook.

Responsibilities

• Gestire ordini clienti, modifiche, previsioni e conferme ordini.
• Coordinare consegne e informare i clienti.
• Gestire reclami, resi e RMAs.
• Supportare Finance con monitoraggio pagamenti e promemoria.
• Mantenere dati clienti e documentazione.
• Monitorare soddisfazione clienti e contribuire al miglioramento.

Skills

Inglese B2

Italiano

Excel

Dynamics 365

ERP systems

Order management

Communication

Education

Diploma o laurea

Tools

Dynamics 365 Business Central

Outlook

Job description

We’re hiring a Customer Service Specialist! | Osimo (AN), Italy

Inission Power S.p.A. designs, manufactures and markets customized and standard power supplies, electronic control boards, LED drivers and high-power LED modules for industrial, energy, rail, defense, medical and lighting applications.

We are looking for a Customer Service Specialist to manage assigned customer accounts throughout the order-to-delivery cycle, ensuring accurate orders, timely communication and effective coordination with our internal teams.

Your main responsibilities will include

• Managing customer orders, changes, forecasts and order confirmations in Microsoft Dynamics 365 Business Central.
• Coordinating deliveries and keeping customers informed.
• Handling complaints, returns and return merchandise authorizations (RMAs).
• Supporting Finance with payment monitoring and reminders.
• Maintaining accurate customer data and documentation.
• Monitoring customer satisfaction and contributing to service improvements.

What we’re looking for

• A secondary school diploma or university degree, preferably in business, languages, management or a technical discipline.
• At least 2 years of experience in Customer Service, Sales Operations or order management within B2B industrial electronics or electromechanical companies.
• Excellent Italian and at least B2-level English, both written and spoken.
• Good working knowledge of ERP systems, preferably Dynamics 365 Business Central, Microsoft 365 applications: Excel and Outlook.
• Experience with customer order management, forecasting, shipping procedures, returns and invoicing processes.
• Experience in an international manufacturing environment and familiarity with Incoterms and export documentation would be an advantage.

We’re looking for a customer-focused, proactive and detail-oriented person who is eager to grow professionally within a company that is part of an international group. Strong communication and organisational skills, reliability, a collaborative approach and a commitment to continuous improvement complete the profile.

What We Offer

• CCNL Metalmeccanica Industria
• Gross Annual Salary (RAL): €20,000–€25,000, depending on experience and qualifications

Location: Via Ancona, 59 - 60027 Osimo (AN) Italy

#InissionPower #Hiring #CustomerService #CustomerServiceSpecialist

Settore

• Fabbricazione di apparecchi elettrici, materiali elettrici e componenti elettronici

Tipo di impiego

A tempo pieno