Customer Experience Specialist - FinTech & SaaS Support

Soldo; Roma; Hybrid; EUR 28,000 - 42,000; Full time

Benefits offered by this job

Competitive salary

Private healthcare for you and family

Lunch vouchers

Career development budget €500

Mentoring and training opportunities

Flexible working options

Work from home or offices in Milan/Rom

Extra leave days

Company card

Employee assistance program

CAF support

Job summary

Soldo is looking for a Customer Interaction Specialist to provide prompt, friendly support to corporate clients via email, chat and phone. You will troubleshoot issues and ensure customer satisfaction while collaborating with internal teams on complex cases to improve processes.

The role offers flexible working options, private healthcare, training, and opportunities for career development across Italy and beyond.

Qualifications

• Excellent communication skills and ability to explain complex issues simply.
• Strong problem-solving abilities and a can-do attitude.
• Experience in customer service, ideally in financial services or software support.
• Basic technical troubleshooting skills or willingness to learn.
• Customer-centric approach with a focus on exceeding expectations.

Responsibilities

• Provide excellent customer service to corporate clients via email, live chat and phone.
• Assist customers with financial services queries related to account management, transactions, and product features.
• Offer first-line software support, troubleshooting common issues and guiding clients through technical solutions.
• Investigate and resolve customer issues in a timely and efficient manner, ensuring customer satisfaction.
• Understand and comply with the key objectives of the company.
• Maintain a strong understanding of the Soldo platform to provide accurate and helpful information.
• Deliver service/quality standards to agreed levels.
• Document and track customer issues, ensuring that all queries are logged and followed up appropriately.
• Work closely with internal teams to elevate and resolve more complex issues.

Skills

Excellent communication

Problem solving

Customer service

Technical troubleshooting

Customer-centric

Attention to detail

Job description

Soldo is looking for a Customer Interaction Specialist to provide prompt, friendly support to corporate clients via email, chat and phone. You will troubleshoot issues and ensure customer satisfaction while collaborating with internal teams on complex cases to improve processes.

The role offers flexible working options, private healthcare, training, and opportunities for career development across Italy and beyond.