Fintech Italian-Speaking Customer Support Specialist — Lisbon

Savior Artigos Texteis Lda; Roma; On-site; EUR 12,000 - 16,000; Full time

Benefits offered by this job

Fully Covered Accommodation

Relocation Package

Annual Travel Ticket

Health Insurance

Free daily meals at cafeteria

Language classes and career growth

Job summary

Savior Artigos Texteis Lda, based in Lisbon, is seeking empathetic support professionals for the Italian market. You will resolve queries via chat, phone, and email, handle fraud matters, and advocate for customers in a dynamic, 40-hour workweek.

The role offers relocation assistance and a path to growth within a multicultural fintech environment. Fluent Italian and strong English are required, with resilience and adaptability to new tools like Slack and GSuite.

Qualifications

• Fluent in Italian (C2) and strong English
• Demonstrates excellent communication and high emotional intelligence
• Able to adapt quickly to new software tools like Slack and GSuite

Responsibilities

• Provide end-to-end support via chat, phone, and email, ensuring quick first-contact resolution
• Handle fraud investigations, disputes, and chargebacks with diligence
• Advocate for customers, identifying vulnerable users and escalating when needed
• Collaborate with the team, coach colleagues, and help improve processes

Skills

Italian language (C2)

English proficiency

Communication

Emotional intelligence

Problem solving

Slack

GSuite

Tools

Slack

GSuite

Job description

Savior Artigos Texteis Lda, based in Lisbon, is seeking empathetic support professionals for the Italian market. You will resolve queries via chat, phone, and email, handle fraud matters, and advocate for customers in a dynamic, 40-hour workweek.

The role offers relocation assistance and a path to growth within a multicultural fintech environment. Fluent Italian and strong English are required, with resilience and adaptability to new tools like Slack and GSuite.