Customer Experience Specialist — FinTech SaaS Support

Soldo; Lazio; Hybride; EUR 28 000 - 42 000; Plein temps

Avantages offerts par ce poste

Competitive salary

Private healthcare coverage for you &/

Lunch Vouchers

Annual €500 career development budget

Mentoring programme

Flexible working options (work from 60

60 days’ work anywhere

Extra days off (Christmas Eve, NewYear

Your own Soldo card

Employee Assistance Programme

CAF Annual Fiscal & Financial Support

Résumé du poste

Soldo is seeking a Customer Interaction Specialist to provide prompt, friendly assistance to corporate clients via email, chat, and phone, handling financial services queries and product support. You will collaborate across teams to resolve issues and improve support processes, maintaining high service standards.

You will work flexibly from home or in our Milan or Rome offices, with the option to work 60 days per year from anywhere, while delivering an outstanding customer experience.

Qualifications

• Excellent communication skills.
• Strong problem-solving abilities.
• Ability to handle a high volume of customer inquiries while maintaining professionalism.
• Prior experience in customer service, ideally in financial services or software support.
• Basic technical troubleshooting skills or willingness to learn.
• A customer-centric approach with a strong desire to exceed customer expectations.
• Strong attention to detail and organisational skills.

Responsabilités

• Provide excellent customer service to corporate clients via email, live chat and phone.
• Assist customers with financial services queries related to account management, transactions, and product features.
• Offer first-line software support, troubleshooting common issues and guiding clients through technical solutions.
• Investigate and resolve customer issues in a timely and efficient manner, ensuring customer satisfaction.
• Understand and comply with the key objectives of the company
• Maintain a strong understanding of the Soldo platform to provide accurate and helpful information.
• Deliver service/quality standards to agreed levels
• Document and track customer issues, ensuring that all queries are logged and followed up appropriately.
• Work closely with internal teams to resolve and resolve complex issues.
• Carry out any other duties requested by the line manager in relation to the role.

Connaissances

Excellent communication

Problem solving

High-volume inquiries

Customer service experience

Technical troubleshooting basics

Customer-centric

Attention to detail

Description du poste

Soldo is seeking a Customer Interaction Specialist to provide prompt, friendly assistance to corporate clients via email, chat, and phone, handling financial services queries and product support. You will collaborate across teams to resolve issues and improve support processes, maintaining high service standards.

You will work flexibly from home or in our Milan or Rome offices, with the option to work 60 days per year from anywhere, while delivering an outstanding customer experience.