Junior Customer Care Specialist - Hybrid + Unlimited PTO

Satispay; Milano; Hybrid; EUR 28,000 - 32,000; Full time

Benefits offered by this job

Health insurance

Meal vouchers

Relocation support

Language courses

Hybrid work policy

Unlimited PTO

Job summary

Satispay in Milano is seeking a Junior Customer Care Representative to deliver outstanding, empathetic support to our users, helping them navigate the financial platform with clarity and care.

You will handle email and ticketing requests, support multi-channel communications, and work under a Team Lead with a dedicated buddy during a 17‑day onboarding, gaining hands-on experience and ongoing coaching.

Qualifications

• Experience with ticketing systems (e.g., Zendesk) and digital customer communications.
• Strong empathy and communication skills to solve customer issues.
• Team player with growth mindset and adaptability.
• Willingness to learn during onboarding and mentoring.

Responsibilities

• Ticketing & Queue Management - Handle user requests via email and ticketing systems with low to medium complexity, maintaining precise ticket categorisation.
• Workflow & SOP Execution - Apply SOPs rigorously and execute workflows to ensure consistent, high-quality resolutions.
• Multi-channel Support - Manage basic DMs and social media interactions, and handle inbound/outbound calls as required by operations.
• Team Collaboration - Work closely within the team under the guidance of a Team Lead, with support from the Quality team for escalation of complex issues.
• Continuous Learning - Participate in a ~17-day onboarding and training program, followed by day-to-day mentoring with an assigned buddy.

Skills

Ticketing & SOP execution

Empathy & Communication

Teamwork

Growth mindset

Adaptability

Tools

Zendesk

Job description

Satispay in Milano is seeking a Junior Customer Care Representative to deliver outstanding, empathetic support to our users, helping them navigate the financial platform with clarity and care.

You will handle email and ticketing requests, support multi-channel communications, and work under a Team Lead with a dedicated buddy during a 17‑day onboarding, gaining hands-on experience and ongoing coaching.