Customer Distributors Operations Specialist

Jobtailor; Milano; In loco; EUR 40.000 - 55.000; Tempo pieno

Descrizione del lavoro

Jobtailor is seeking a data-oriented professional in Milan to manage post-acquisition customer processes and support regulatory data collection. You will leverage Salesforce and Power-BI to drive KPI-based decisions and contribute to continuous improvement.

The role emphasizes back-office reliability, social bonus activities, and cross-functional collaboration to ensure compliant, data-driven service delivery in the energy sector.

Competenze

• Experience in distributors processes and customer management.
• Familiarity with Acquirente Unico regulations and DSO relationships.
• 3–4 years of experience in the Energy sector or in consulting.
• Strong analytical and problem-solving skills.
• Advanced MS Office proficiency.
• Familiarity with Salesforce and Power-BI.
• Effective written and spoken English communication.

Mansioni

• Manage customer requests post-acquisition processes, ensuring quality and results-oriented execution.
• Carry out activities related to the Social Bonus.
• Support data collection for Authority investigations.
• Handle customer complaints, requests, and inquiries in a back-office setting.
• Manage core business activities, including On-Condition Updates, with full ownership.
• Develop new processes and services on the Integrated Information System (SII).
• Perform analyses and KPI calculations to support internal functions and data-driven decision-making.
• Contribute to compliance initiatives and continuous improvement efforts.

Conoscenze

Customer management

Data analysis

Energy sector experience

English communication

Analytical thinking

Problem solving

Strumenti

Salesforce

Power-BI

Integrated Information System

Descrizione del lavoro

• Manage customer requests post-acquisition processes, ensuring quality and results-oriented execution
• Carry out activities related to the Social Bonus
• Support data collection for Authority investigations
• Handle customer complaints, requests, and inquiries in a back-office setting
• Manage core business activities, including On-Condition Updates, with full ownership
• Develop new processes and services on the Integrated Information System (SII)
• Perform analyses and KPI calculations to support internal functions and data-driven decision-making
• Contribute to compliance initiatives and continuous improvement efforts

Requirements

• Experience in distributors processes and customer management
• Familiarity with the regulations governing relationships with Acquirente Unico and DSO's
• 3–4 years of experience in the Energy sector or in consulting
• Strong analytical and problem-solving skills
• Advanced MS Office proficiency
• Familiarity with Salesforce and Power-BI
• Effective written and spoken English communication
• Growth-driven team-player approach, empathy, collaboration, and knowledge sharing

Core Competencies

Demonstrates expertise in customer management and data analysis within the Energy sector, with a focus on compliance and process improvement. Proficient in utilizing tools like Salesforce and Power-BI to drive data-driven decision-making.

Highest-signal resume keywords

• Customer Management
• Data Analysis
• Energy Sector Experience
• Salesforce Proficiency
• Advanced MS Office Skills

Hard Skills

• Data Collection
• KPI Calculation
• Process Development
• Analytical Skills
• Problem-Solving

Soft Skills

• Effective Communication
• Team Collaboration
• Empathy
• Knowledge Sharing

Industry Keywords

• Distributors Processes
• Acquirente Unico Regulations
• DSO Relationships
• Compliance Initiatives
• Continuous Improvement

Tools & Technologies

• Salesforce
• Power-BI
• Integrated Information System