Customer Distributors Operations Specialist E.ON Energia S.p.A.

E.ON Gruppe; Milano; Ibrido; EUR 60.000 - 80.000; Tempo pieno

Descrizione del lavoro

E.ON Energia S.p.A. is hiring a Customer Distributors Operations Specialist in Milano. You will manage post-acquisition requests, support Social Bonus data collection, and handle back-office inquiries to deliver excellent customer outcomes.

You will develop processes on the Integrated Information System (SII), perform KPI analyses, and contribute to compliance and continuous improvement initiatives. Proficiency in MS Office and familiarity with Salesforce and Power BI are valued.

Competenze

• 3–4 years of experience in the Energy sector or consulting.
• Proven ability to analyze data and support decisions.
• Proficient in MS Office; Salesforce and Power BI familiarity preferred.

Mansioni

• Manage post-acquisition customer requests with quality outcomes.
• Support Social Bonus processes and collect data for investigations.
• Handle back-office customer inquiries and complaints with proactive service.
• Oversee On-Condition Updates and own related tasks.
• Develop new processes and services on the Integrated Information System (SII).
• Run KPI analyses to aid internal decisions and communicate findings.

Conoscenze

Analytical thinking

Data-driven approach

MS Office (advanced)

Salesforce experience

Power BI experience

Strumenti

Salesforce

Power BI

Descrizione del lavoro

Customer Distributors Operations Specialist

E.ON Energia S.p.A. | Permanent|Full time | Milano

The new E.ON is one of the strongest operators of European energy networks and energy-related infrastructure, as well as a provider of advanced customer solutions for more than 50 million customers. With a total of over 75,000 employees, we are represented in 15 countries. This makes us ideally positioned to help drive Europe's energy transition. By focusing on two sustainable growth areas fully commits itself to the fundamental transformation of the energy world. As one of Europe’s largest energy service providers we will actively drive the energy transition in Italy and Europe. E.ON is a pioneer in developing new and innovative energy solutions and attract the brightest minds in the energy sector.

Our Team

Within the Distributors & Metering Services function, you operate in a highly interconnected environment, working closely on a daily basis with Credit, Billing, Customer Care, IT, Sales, Energy Market, and Corporate functions. Active cooperation and the ability to build trust-based relationships are essential elements, in line with an inclusive and authentic approach. The team brings together diverse skills to manage complex processes and deliver effective operational impact.

Your Field of Play

• Manage customer requests post- acquisition processes, ensuring quality and a results-oriented approach
• Carry out activities related to the Social Bonus and support data collection for Authority investigations, applying a solid analytical approach
• Handle customer complaints, requests, and inquiries in a back-office setting, anticipating needs and delivering excellent customer outcomes
• Manage core business activities, including On-Condition Updates taking full ownership
• Develop new processes and services on the Integrated Information System (SII), fostering innovation and digitalization
• Perform analyses and KPI calculations to support internal functions, enabling data-driven decision-making
• Contribute to compliance initiatives and continuous improvement efforts, adapting quickly to change
• You have experience in distributors processes and in customer management
• You have familiar with the regulations governing relationships with Acquirente Unico and with DSO's
• You bring 3–4 years of experience in the Energy sector or in consulting, with strong analytical and problem-solving skills
• You use MS Office at an advanced level and are familiar with Salesforce and Power-BI
• You act as a growth-driven team player, collaborating with empathy and sharing knowledge
• You apply an analytical, data-driven approach to tackle complex challenges and achieve tangible results
• You communicate effectively in English, both written and spoken

Do you have questions?

For further information please contact Tiziano Braccini. If you are convinced that this is the next step in your career,
Shaping the future of energy together!

What you need to know:

Contract type: Permanent
Working time: Full time
Company: E.ON Energia S.p.A.
Function area:Operation/Maintenance of Distribution

This job posting is open to all genders, in compliance with Legislative Decree No. 198 of April 11, 2006, “Code of Equal Opportunities between Men and Women,” and to individuals of all ages and nationalities, in compliance with EU Directive 2000/78/EC on equal treatment in employment