Customer Distributors Operations Specialist

E.ON Italia; Italia; In loco; EUR 28.000 - 38.000; Tempo pieno

Descrizione del lavoro

E.ON Energia S.p.A. is seeking a capable professional to support distributors and customer management within the Distribution operations domain. You will leverage analytical skills to drive data‑driven decisions and ensure compliant handling of customer requests.

The role requires 3–4 years in energy or consulting, advanced MS Office, and familiarity with Salesforce and Power BI, with English proficiency for cross‑border collaboration.

Competenze

• 3–4 years of experience in the Energy sector or in consulting.
• Proficient in MS Office; familiar with Salesforce and Power BI.
• Excellent analytical and problem‑solving skills; English proficiency.

Mansioni

• Manage customer requests post-acquisition, ensuring quality and results.
• Support data collection for Authority investigations with strong analytics.
• Handle back-office customer inquiries, delivering excellent outcomes.
• Oversee core business activities, including On-Condition Updates.
• Develop new processes and services on the Integrated Information System (SII).
• Perform KPI analyses to support internal decisions and compliance.
• Contribute to continuous improvement and adapt to change.

Conoscenze

Distributors processes

Customer management

Analytical thinking

MS Office

Strumenti

Salesforce

Power BI

Descrizione del lavoro

The new E.ON is one of the strongest operators of European energy networks and energy-related infrastructure, as well as a provider of advanced customer solutions for more than 50 million customers. With a total of over 75,000 employees, we are represented in 15 countries. This makes us ideally positioned to help drive Europe's energy transition. By focusing on two sustainable growth areas fully commits itself to the fundamental transformation of the energy world. As one of Europe’s largest energy service providers we will actively drive the energy transition in Italy and Europe. E.ON is a pioneer in developing new and innovative energy solutions and attract the brightest minds in the energy sector.

Our Team

Within the Distributors & Metering Services function, you operate in a highly interconnected environment, working closely on a daily basis with Credit, Billing, Customer Care, IT, Sales, Energy Market, and Corporate functions. Active cooperation and the ability to build trust-based relationships are essential elements, in line with an inclusive and authentic approach. The team brings together diverse skills to manage complex processes and deliver effective operational impact.

Your Field of Play

• Manage customer requests post- acquisition processes, ensuring quality and a results-oriented approach
• Carry out activities related to the Social Bonus and support data collection for Authority investigations, applying a solid analytical approach
• Handle customer complaints, requests, and inquiries in a back-office setting, anticipating needs and delivering excellent customer outcomes
• Manage core business activities, including On-Condition Updates taking full ownership
• Develop new processes and services on the Integrated Information System (SII), fostering innovation and digitalization
• Perform analyses and KPI calculations to support internal functions, enabling data-driven decision-making
• Contribute to compliance initiatives and continuous improvement efforts, adapting quickly to change

Are You Our Playmaker?

• You have experience in distributors processes and in customer management
• You have familiar with the regulations governing relationships with Acquirente Unico and with DSO's
• You bring 3–4 years of experience in the Energy sector or in consulting, with strong analytical and problem-solving skills
• You use MS Office at an advanced level and are familiar with Salesforce and Power-BI
• You act as a growth-driven team player, collaborating with empathy and sharing knowledge
• You apply an analytical, data-driven approach to tackle complex challenges and achieve tangible results
• You communicate effectively in English, both written and spoken

RAL range: € 28.000 - € 38.000

Shaping the future of energy together!

What you need to know:

Contract type: Permanent

Working time: Full time

Company: E.ON Energia S.p.A.

Function area: Operation/Maintenance of Distribution

This job posting is open to all genders, in compliance with Legislative Decree No. 198 of April 11, 2006, "Code of Equal Opportunities between Men and Women," and to individuals of all ages and nationalities, in compliance with EU Directive 2000/78/EC on equal treatment in employment