Croatian Speaking Customer Support Representative - Work In Sofia, Bulgaria

Recruitment By Ierotheos; Italia; On-site; EUR 14,000 - 20,000; Full time

Benefits offered by this job

Relocation package

Relocation concierge

Performance bonus

Modern Sofia office

Career growth

Job summary

Mercier Consultancy Group in Sofia, Bulgaria, is seeking a Croatian Speaking Customer Support Representative to join a vibrant international team. You will handle inquiries via phone, email, and live chat, resolve issues, and contribute to customer success while embracing relocation support and on-site collaboration.

Fluent Croatian and strong English, a proactive problem solver, and prior customer-facing experience are preferred.

Qualifications

• Native or fluent Croatian (written and spoken).
• Professional proficiency in English for a diverse corporate environment.
• Strong problem-solving skills in customer support.
• Previous experience in a customer-facing role is advantageous.
• Ability to thrive in an on-site Sofia, Bulgaria office.
• Valid EU passport is mandatory.

Responsibilities

• Deliver outstanding service to clients via phone, email, and live chat.
• Resolve technical and account-related issues promptly and accurately.
• Document interactions in the CRM system for continuity.
• Collaborate with international colleagues to share best practices.
• Maintain up-to-date product knowledge and policies for accuracy.
• Represent the brand with professionalism and cultural sensitivity.
• Meet and exceed performance targets and quality metrics.

Skills

Croatian language

English language

Customer support

Problem solving

Team collaboration

Relocation

Job description

Croatian Speaking Customer Support Representative

About Mercier Consultancy Group Mercier Consultancy Group is a premier international recruitment firm specializing in connecting top-tier talent with world-class organizations across the European BPO landscape. As a leader in talent acquisition, we pride ourselves on matching motivated professionals with high-impact careers, specifically seeking candidates for our most prestigious Croatian-speaking jobs.

Job Overview

We are currently seeking a motivated professional for a Croatian Speaking Customer Support Representative position in Bulgaria. This role is a vital component of our client's customer support services team, offering a unique opportunity to build a career in a vibrant international environment with full relocation support.

Key Responsibilities

• Deliver exceptional service to clients within the customer support services sector by addressing inquiries via phone, email, and live chat.
• Maintain high levels of customer satisfaction by resolving technical and account-related issues efficiently.
• Document all interactions accurately within the internal CRM system to ensure seamless service continuity.
• Collaborate with international team members to share best practices and enhance support protocols.
• Stay updated on product knowledge and service policies to provide accurate information to users.
• Represent the company brand with professionalism and cultural sensitivity in every interaction.
• Meet and exceed performance targets and quality benchmarks set by the leadership team.

Requirements

• Native or fluent Croatian (spoken and written).
• Professional proficiency in English to communicate within our diverse corporate environment.
• Strong problem-solving skills and a passion for the customer support services industry.
• Previous experience in a customer-facing role is considered a strong advantage.
• Ability to thrive in an on-site office environment located in Sofia, Bulgaria.
• Valid EU passport (mandatory).

What We Offer

• Competitive Monthly Salary.
• Monthly Performance Bonus.
• Fully Paid Relocation Package (flight, transfer, hotel).
• Free Relocation Concierge - a dedicated Relocation Experts team that handles documentation, accommodation and settling in.
• An exciting opportunity to secure one of the most sought-after Croatian-speaking jobs.
• Professional growth opportunities within the global customer support services industry.
• Modern office facilities in the heart of Sofia, Bulgaria.
• And Much More...

Life in Bulgaria

Sofia is rapidly becoming the premier destination for international talent looking for stable and rewarding jobs in Bulgaria. With its rich history, thriving cafe culture, and stunning mountain backdrop, Bulgaria offers a unique blend of modern urban living and historic charm. Residents enjoy a comfortable climate and a welcoming atmosphere that makes integrating into the local lifestyle seamless and enjoyable. Choosing a career in Bulgaria means enjoying a high quality of life with an affordable cost of living. From exquisite local cuisine to a vibrant nightlife, Bulgaria is a country that truly offers something for everyone. With our dedicated relocation support, moving to Bulgaria to start your new Croatian Speaking Customer Support Representative position in Bulgaria has never been easier or more rewarding.