Croatian Speaking Support Specialist - Work In Sofia, Bulgaria

Recruitment By Ierotheos; Italia; On-site; EUR 20,000 - 27,000; Full time

Benefits offered by this job

Fully Paid Relocation Package (flight,

Job summary

Mercier Consultancy Group is seeking a Croatian-speaking Support Specialist to join our team in Sofia, Bulgaria. You will handle customer inquiries via phone, email and chat, delivering premium service while documenting interactions in the database.

The role requires native or fluent Croatian and strong English skills, with willingness to relocate to Bulgaria. Prior CS experience is preferred and excellent communication and problem-solving abilities are essential.

Qualifications

• Native or fluent Croatian (spoken and written).
• English proficiency for daily communication and reporting.
• Willingness to relocate to Sofia, Bulgaria.
• Experience in customer support services preferred.
• Excellent communication and problem-solving skills.

Responsibilities

• Provide high-quality assistance to customers via phone, email, and chat within Customer Support Services.
• Resolve complex inquiries with precision while maintaining premium service standards.
• Ensure accurate documentation of all customer interactions in the company database.
• Collaborate with international team members to share insights and improve operations.
• Proactively identify customer needs and provide tailored solutions for high satisfaction.
• Adhere to industry-standard protocols while operating in this role in Bulgaria.
• Contribute to a positive, solution-oriented atmosphere within the Customer Support Services department.

Skills

Croatian language

English language

Communication skills

Problem solving

Job description

Croatian Speaking Support Specialist

About Mercier Consultancy Group

Mercier Consultancy Group is a premier international staffing firm specializing in connecting top-tier talent with world-class organizations. As a leader in European recruitment and BPO services, we take pride in facilitating career-defining opportunities for multilingual professionals seeking to elevate their careers in the dynamic Customer Support Services industry.

Job Overview

We are currently seeking a motivated professional for the Croatian Speaking Support Specialist position in Bulgaria. This role offers an exceptional opportunity for a native or fluent speaker to join a global team, delivering premium assistance while enjoying the vibrant culture of one of Europe's fastest-growing hubs for jobs in Bulgaria.

Key Responsibilities

• Provide high-quality assistance to customers via phone, email, and chat within the Customer Support Services sector.
• Resolve complex inquiries with precision while maintaining the premium service standards expected in Croatian-speaking jobs.
• Ensure accurate documentation of all customer interactions in the company database to maintain high service quality.
• Collaborate with international team members to share insights and improve overall operational efficiency.
• Proactively identify customer needs and provide tailored solutions to ensure high satisfaction rates.
• Adhere to industry-standard protocols while operating in this Croatian Speaking Support Specialist position in Bulgaria.
• Contribute to a positive, solution-oriented atmosphere within our Customer Support Services department.

Requirements

• Native or fluent Croatian (spoken and written).
• Proficiency in English for daily communication and internal reporting.
• A strong desire to relocate and build a career in the vibrant landscape of jobs in Bulgaria.
• Previous experience in the Customer Support Services industry is highly preferred.
• Excellent communication and problem-solving skills, critical for this Croatian Speaking Support Specialist position in Bulgaria.
• Ability to work on-site in Sofia, Bulgaria.

What We Offer

• Competitive Monthly Salary
• Fully Paid Training
• Health Insurance
• Fully Paid Relocation Package (flight, transfer, hotel)
• Free Relocation Concierge - a dedicated Relocation Experts team that handles documentation, accommodation and settling in
• Monthly Performance Bonus And Much More...

Life in Bulgaria

Bulgaria offers an incredible blend of history, modern urban life, and stunning natural landscapes, making it an ideal destination for professionals pursuing jobs in Bulgaria. With a Mediterranean-influenced climate, affordable cost of living, and a welcoming international community, life in the capital city of Sofia provides a high quality of life that pairs perfectly with your new Croatian-speaking jobs. From the diverse culinary scene in Sofia to the scenic mountains nearby, Bulgaria is an inviting country for those seeking adventure and professional growth. We ensure a seamless transition for every candidate, as Bulgaria is a country where you can truly thrive both personally and professionally.