CRM Operations Intern: Learn Salesforce & AI (Remote)

IM_Milano_Fashion Istituto Marangoni; Lombardia; Hybrid; EUR 9,100 - 11,000; Full time

Benefits offered by this job

Indennity €900 monthly

Meal voucher €8

Remote work 2 days/week

Job summary

You will join the CRM team at our Milan Headquarters, working closely with colleagues across our schools to support day-to-day CRM activities and contribute to projects aimed at enhancing the customer experience.

Throughout the internship, you will receive hands-on training and mentoring in Salesforce and CRM best practices As part of your training, you will support the CRM team (headquarters) working closely with the CRM Manager on a variety of strategic and operational initiatives including:

Qualifications

• Bachelor's degree or current Master's enrollment in any field.
• Curiosity about CRM logic and processes.
• Clear written and verbal communication in Italian and English.
• Attention to detail with ability to meet deadlines.
• Structured, analytical problem-solving approach.
• Collaborative attitude and comfort working across teams.

Responsibilities

• Support CRM projects from initial concept and requirements gathering to implementation and delivery.
• Provide first-level support for issues reported by CRM users.
• Assist users in adopting CRM platforms and following best practices.
• Monitor routing of leads and opportunities to Information and Sales teams.
• Collaborate with Sales teams to record events and activities in Salesforce.
• Gather business requirements and explore innovative technologies including AI-driven and automation solutions.
• Coordinate with external vendors to troubleshoot and resolve CRM issues.

Skills

Curiosity about how systems work

Clear written and verbal communication

Attention to detail and deadlines

Structured, analytical problem-solving

Collaborative across teams

Education

Bachelor's degree or currently enrolled in a Master's program

Tools

Salesforce basics (Trailhead modules)

Job description

You will join the CRM team at our Milan Headquarters, working closely with colleagues across our schools to support day-to-day CRM activities and contribute to projects aimed at enhancing the customer experience.

Throughout the internship, you will receive hands-on training and mentoring in Salesforce and CRM best practices As part of your training, you will support the CRM team (headquarters) working closely with the CRM Manager on a variety of strategic and operational initiatives including: