Sales & Operations Intern (Remote Italy)

shift; Italia; Remote; EUR 8,900 - 13,000; Full time

Benefits offered by this job

Autonomy from day one

Training and support from the team

Hands-on experience in sales, ops and

Growth opportunities to join the team

Job summary

shift is driven by a clear mission to make participation in the AI economy accessible, flexible, and fair for people everywhere. The role calls for analytical and planning skills, with autonomy in organizing your work and strong team support.

You will gain hands-on experience in sales, operations and growth at an international tech company, with real responsibilities and the potential to join the team after the internship. This is a 100% remote internship offering autonomy from day one.

Qualifications

• Excellent communication skills, both on the phone and in writing, and the ability to write clear, effective messages.
• A proactive approach and the ability to find solutions on your own
• Strong organizational skills and attention to detail, to manage many people at different stages of the process
• Flexibility and willingness to take on more responsibility, including outreach
• A focus on goals and results
• Good command of digital tools: documents, spreadsheets, web applications and CRM
• Fluent English and Italian (other languages are a plus)
• Experience in sales, customer success, community management or operations is a plus

Responsibilities

• Operator management: follow up with operators and with candidates already in the pipeline by phone, WhatsApp, email and chat.
• Conversion: understand each person’s needs, answer their questions, solve any issues and guide them through to activation.
• Activity monitoring: track operator progress, such as who is recording and who needs support, and step in at the right time.
• Planning: set priorities, organize your outreach and build effective follow-ups.
• Written communication: draft updates, reminders and outreach messages, track how they perform and improve them over time.
• Flexibility: the current focus is on existing operators. Over time, the role may expand to outreach to new profiles, including cold calls, and to sourcing new contacts.
• CRM management: keep the CRM accurate and up to date so that every contact is tracked.
• Continuous improvement: suggest improvements to scripts, processes and workflows to increase conversion rates.

Skills

Excellent communication

Proactive

Organizational skills

Flexibility

Goal oriented

CRM proficiency

Languages: English & Italian

Sales/CS/Operations experience

Tools

CRM

Documents

Spreadsheets

Web applications

Job description

shift is driven by a clear mission: to make participation in the AI economy accessible, flexible, and fair for people everywhere. The company focuses on creating opportunities for individuals to contribute to and benefit from AI-driven work, regardless of location or background.

Role Description

The role calls for analytical and planning skills. You will work out how best to manage our operators: whom to contact, when, with what message, and how to support those who run into difficulties. You will have autonomy in organizing your work, with the team’s support whenever you need it.

Key responsibilities

• Operator management: follow up with operators and with candidates already in the pipeline by phone, WhatsApp, email and chat.
• Conversion: understand each person’s needs, answer their questions, solve any issues and guide them through to activation.
• Activity monitoring: track operator progress, such as who is recording and who needs support, and step in at the right time.
• Planning: set priorities, organize your outreach and build effective follow-ups.
• Written communication: draft updates, reminders and outreach messages, track how they perform and improve them over time.
• Flexibility: the current focus is on existing operators. Over time, the role may expand to outreach to new profiles, including cold calls, and to sourcing new contacts.
• CRM management: keep the CRM accurate and up to date so that every contact is tracked.
• Continuous improvement: suggest improvements to scripts, processes and workflows to increase conversion rates.

Qualifications

• Excellent communication skills, both on the phone and in writing, and the ability to write clear, effective messages
• A proactive approach and the ability to find solutions on your own
• Strong organizational skills and attention to detail, to manage many people at different stages of the process
• Flexibility and willingness to take on more responsibility, including outreach
• A focus on goals and results
• Good command of digital tools: documents, spreadsheets, web applications and CRM
• Fluent English and Italian (other languages are a plus)
• Experience in sales, customer success, community management or operations is a plus

What we offer

• Full-time, 100% remote internship
• Real autonomy and responsibility from day one
• Initial training and ongoing support from the teamHands-on experience in sales, operations and growth at an international tech company
• Real growth opportunities, with the possibility of joining the team after the internship