CRM Operations Intern — Salesforce & AI Tools

IM_HQ Istituto Marangoni Srl; Lombardia; On-site; EUR 9,100 - 11,000; Part time

Benefits offered by this job

Indennity 900€

Meal voucher 8€

Remote work 2 days/week

Job summary

Istituto Marangoni in Milan offers a CRM internship focused on supporting CRM projects across the organization. You will gain hands-on training in Salesforce, data management, and customer journey processes while collaborating with global teams.

The program includes mentoring, exposure to AI-driven features, and the chance to contribute to the CRM strategy. It is ideal for students seeking practical experience in CRM operations and digital transformation in a fashion and design context.

Qualifications

• Requires curiosity about how systems work and a desire to learn CRM logic and processes.
• Clear written and verbal communication in Italian and English.
• Attention to detail and ability to prioritize and meet deadlines.
• Structured, analytical approach to problem solving with a collaborative attitude.

Responsibilities

• Support CRM projects from requirements gathering to implementation and delivery.
• Provide first-level support for CRM users’ issues.
• Assist users in adopting CRM platforms and following best practices.
• Monitor routing of leads and opportunities to Sales teams.
• Collaborate with Sales teams to ensure events are recorded in Salesforce.
• Work with CRM Manager to gather requirements and explore AI-driven and automation solutions.
• Coordinate with external vendors to troubleshoot CRM issues.

Skills

Curiosity about CRM systems

Clear written and verbal communication

Attention to detail

Structured analytical approach

Collaborative attitude across teams

Italian and English fluency

Willingness to learn CRM concepts

Education

Bachelor’s degree or current Master’s program

Tools

Salesforce (Sales Cloud / Service Cloud)

Job description

Istituto Marangoni in Milan offers a CRM internship focused on supporting CRM projects across the organization. You will gain hands-on training in Salesforce, data management, and customer journey processes while collaborating with global teams.

The program includes mentoring, exposure to AI-driven features, and the chance to contribute to the CRM strategy. It is ideal for students seeking practical experience in CRM operations and digital transformation in a fashion and design context.