Customer Support Intern - AI-Driven, Hybrid

Aptus.AI; Lombardia; Hybrid; EUR 6,700 - 10,000; Full time

Benefits offered by this job

Paid internship

Remote-first with Milan or Pisa office

Job summary

Aptus.AI is seeking a Customer Support Intern to join our Legal Engineering Team. This 6-month paid internship offers hands-on experience across the full customer lifecycle, with a clear path to a full-time role for strong performers.

You'll report to the VP of the Legal Engineering Team and work on onboarding, user requests, CRM, and automation workflows, in a hybrid or remote setup with offices in Milan or Pisa.

Qualifications

• Currently studying or recently graduated in Law, Business, or related fields.
• Fast learner with ownership from day zero.
• Proactive mindset; brings ideas and solutions.
• Excellent Italian and English writing/communication; French a plus.
• Curious about AI; familiar with tools like ChatGPT or Claude.
• Detail-oriented and motivated in a high-growth environment.
• Previous internship in startups/consulting/corporate is a plus.

Responsibilities

• Support user onboarding, ensuring users have a smooth and engaging experience with the platform
• Assist the Legal Engineering Team in responding to user requests and identifying pain points to improve satisfaction
• Contribute to scaling customer support processes, helping us streamline and automate recurring tasks
• Contribute to customer advocacy, representing their voice internally, surfacing unmet needs, and collaborating with product and tech teams to explore potential improvements
• Help manage our CRM and support the setup of automation workflows to improve efficiency
• Assist with customer relationship management, contributing to engagement and retention initiatives
• Use AI tools (such as Claude) in your daily work to analyse user requests, draft replies and improve support processes

Skills

Fast learner

Ownership mindset

Proactive problem solving

Italian & English writing

French is a plus

AI tools familiarity

Education

Law/Business student or graduate

Startup/consulting internship experience

Tools

Claude

ChatGPT

Job description

Aptus.AI is seeking a Customer Support Intern to join our Legal Engineering Team. This 6-month paid internship offers hands-on experience across the full customer lifecycle, with a clear path to a full-time role for strong performers.

You'll report to the VP of the Legal Engineering Team and work on onboarding, user requests, CRM, and automation workflows, in a hybrid or remote setup with offices in Milan or Pisa.