Senior Presales Engineer - AI CRM Solutions (Italy)

Salesforce, Inc.; Lombardia; Hybrid; EUR 56,000 - 75,000; Full time

Job summary

Salesforce, Inc. in Italy (Milan) is seeking a Sr. Account Solution Engineer (Presales). The role involves leading the solution cycle, translating client needs into compelling Salesforce-based recommendations, and acting as a trusted advisor during the customer journey.

You will collaborate with sales teams, deliver customized demos, and pursue ongoing training to stay at the forefront of our AI-powered CRM solutions. This is a hybrid office role in Milan with travel as needed.

Qualifications

• Hands-on Salesforce experience.
• Fluency in both Italian & English.
• Bachelor's degree in Computer Science or related field.
• Experience implementing Digital Transformation strategies and delivering increased success to customers.
• Track record in solution engineering, consultancy, delivery, or training for an enterprise software organization.

Responsibilities

• Coordinate and lead the entire solution cycle with cross-team collaboration.
• Understand customer needs and position Salesforce products as the best solution.
• Present Salesforce offerings, address objections, and demonstrate value.
• Develop and deliver custom solutions and demos for key decision-makers.
• Attend training and certifications to maintain product knowledge.
• Aim to meet quarterly and annual objectives; respond to RFPs.
• Lead the technical side of the sales cycle.
• Be curious and participate in internal training and mentorship programs.

Skills

Salesforce experience

Italian bilingual

English fluent

Presales

Account management

Technical communication

Education

Bachelor's degree in CS or related

Job description

Salesforce, Inc. in Italy (Milan) is seeking a Sr. Account Solution Engineer (Presales). The role involves leading the solution cycle, translating client needs into compelling Salesforce-based recommendations, and acting as a trusted advisor during the customer journey.

You will collaborate with sales teams, deliver customized demos, and pursue ongoing training to stay at the forefront of our AI-powered CRM solutions. This is a hybrid office role in Milan with travel as needed.