CRM Operations Intern /Headquarters

IM_Milano_Fashion Istituto Marangoni; Lombardia; Hybrid; EUR 9,100 - 11,000; Full time

Benefits offered by this job

Indennity €900 monthly

Meal voucher €8

Remote work 2 days/week

Job summary

You will join the CRM team at our Milan Headquarters, working closely with colleagues across our schools to support day-to-day CRM activities and contribute to projects aimed at enhancing the customer experience.

Throughout the internship, you will receive hands-on training and mentoring in Salesforce and CRM best practices As part of your training, you will support the CRM team (headquarters) working closely with the CRM Manager on a variety of strategic and operational initiatives including:

Qualifications

• Bachelor's degree or current Master's enrollment in any field.
• Curiosity about CRM logic and processes.
• Clear written and verbal communication in Italian and English.
• Attention to detail with ability to meet deadlines.
• Structured, analytical problem-solving approach.
• Collaborative attitude and comfort working across teams.

Responsibilities

• Support CRM projects from initial concept and requirements gathering to implementation and delivery.
• Provide first-level support for issues reported by CRM users.
• Assist users in adopting CRM platforms and following best practices.
• Monitor routing of leads and opportunities to Information and Sales teams.
• Collaborate with Sales teams to record events and activities in Salesforce.
• Gather business requirements and explore innovative technologies including AI-driven and automation solutions.
• Coordinate with external vendors to troubleshoot and resolve CRM issues.

Skills

Curiosity about how systems work

Clear written and verbal communication

Attention to detail and deadlines

Structured, analytical problem-solving

Collaborative across teams

Education

Bachelor's degree or currently enrolled in a Master's program

Tools

Salesforce basics (Trailhead modules)

Job description

You will join the CRM team at our Milan Headquarters, working closely with colleagues across our schools to support day-to-day CRM activities and contribute to projects aimed at enhancing the customer experience. Throughout the internship, you will receive hands-on training and mentoring in Salesforce and CRM best practices

What you will do

As part of your training, you will support the CRM team (headquarters) working closely with the CRM Manager on a variety of strategic and operational initiatives including:

• Supporting CRM projects throughout their lifecycle from initial iconcept and requirements gathering to implementation and delivery
• Providing first-level support for issues reported by CRM users
• Assisting users in adopting CRM platforms and following best practices and relevant processes in their day-to-day work
• Monitoring and managing the routing of leads and opportunities to the Information and Sales teams
• Collaborating with Sales teams to ensure that events and activities are correctly recorded in Salesforce
• Working alongside the CRM Manager to gather business requirements and explore innovative technologies, including AI-driven and automation solutions
• Coordinating with external vendors and partners to troubleshoot and resolve issues across CRM platforms

What you will learn

• The organization of the main Salesforce objects, how they relate to each other and what they represent for the business process
• The role of CRM activities in supporting each stage of the customer journey
• The use of AI and automation features to support CRM users and processes
• The creation of basic reports and dashboards and data extraction in response to business requirements
• The lifecycle of a CRM project including design, planning, execution, monitoring and review

Nice to have (not required)

• Basic knowledge of Salesforce (Sales Cloud or Service Cloud)
• Exposure to CRM systems, data analysis, process mapping, or business process improvement
• Completion of Salesforce Trailhead modules or related coursework

Who we are looking for

• Bachelor's degree or currently enrolled in a Master's program, in any field (Economics and Management is a plus)
• Curiosity about how systems work and a genuine desire to learn CRM logic and processes
• Clear written and verbal communication, in Italian and English
• Attention to detail and the ability to prioritize and meet deadlines
• A structured, analytical approach to problem-solving
• A collaborative attitude and comfort working across teams

Internship

• Internship: (38 hours)
• Period: 6 months
• Indennity: € 900,00
• Meal Voucher: € 8,00
• Remote Working: 2 days per week