Program Services Coordinator

Grand Circle Corporation; Roma; Presencial; EUR 26.000 - 32.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Annual gross salary shown

Vacation days + personal days

Incentive bonus

Merit increase

Growth opportunities

Milestone travel bonus

Worldwide tour packages for associates

Strong company culture

Descripción de la vacante

Grand Circle Corporation in Rome, Lazio, seeks a Travel & Tourism Relations Specialist to manage relations with Travel Managers, Trip Leaders and Tour Guides, plan activities, and resolve quality issues. You will assist in hiring and training logistics and coordinate admin tasks across tours.

Responsibilities include prescreening for guides, scheduling, data entry, newsletters, and on-site traveler interaction in a fast-paced travel environment.

Formación

• 2+ years’ experience in Travel & Tourism Business preferred.

Responsabilidades

• Prepare materials for Tour Guides prior to the tour.
• Resolve quality issues related to the tour, itinerary and features included in the program.
• Prescreening for hiring Tour Guides.
• Handle relations with Tour Guides (assigning/changing tour schedule).
• Manage admin tasks: signing and filing all agreements and timesheets, preparing Group documents, reviewing travel expenses.
• Data entry and database management to ensure accuracy of company systems.
• Coordinate logistics for Tour Guide hiring, training trips, and business meetings.
• Interact regularly with travelers on site.
• Assist Trip Leaders for emergencies with passengers.
• Post Job Advertisements and screen CVs.

Conocimientos

Fluent English

Microsoft Office

Excel

People skills

Customer care

Self-starter

Decision making

Willing to travel

Herramientas

GERT

TABLEAU

LOTUS NOTES

Descripción del empleo

The successful candidate will be responsible for handling relations with Travel Manager and Trip leaders, resolving quality issues, planning the activities for the tour groups before the season starts in pursuit of our company’s excellence goals, and assisting Trip leaders to achieve excellence goals during the season.

Responsibilities Include

• Preparing all materials necessary for Tour Guides prior to the tour
• Assisting to resolve quality issues related to the tour, itinerary and features included in the program
• Prescreening for hiring Tour Guides
• Handle relations with Tour Guides (assigning/changing tour schedule)
• Handling administrative tasks such as: signing and filing all agreements and timesheets, preparing all Group documents, reviewing all Group and Guide travel expenses, collecting and filing all end of trip documents
• Data entry and database management to ensure accuracy of company systems
• Coordinating all logistics for Tour Guide hiring, training trips, and business meetings
• Interact regularly with travelers on site
• Use of internal systems GERT, TABLEAU, LOTUS NOTES
• Assisting Trip Leaders for emergency with passengers
• Communicate to trip leaders through our Newsletter
• Organizing logistics with Hiring/Training/Kick off/Events
• Send results to Trip Leader
• Review and scan surveys
• Taking care of logistics of annual meetings
• Assisting the Manager of Trip Leader in organizing hiring training logistic
• Posting Job Advertisement
• Screening CV
• Assist Trip Leader Manager with Performance Management actions
• Use of Excel file for administrative tasks

Requirements

• 2+ years’ experience in Travel & Tourism Business preferred.
• Fluent English written and spoken (Company official language: English)
• Proficient with Microsoft Office package (especially Excel)
• Strong People Skills & Customer Care Oriented
• Self-starter who is able respect deadlines and prioritize
• Demonstrated success in making tough decisions and taking risks
• Ability to travel 15% of the time and working longer hours
• Passion for travel
• HR experience preferable
• Problem Solving/proactivity

What We Offer

• Annual Gross Salary €28,787
• Vacation days per year + 3 personal days from the company
• Reimbursement of public transport with yearly max cap
• Incentive Bonus based on targeted results
• Merit increase based on performance
• Personal and Professional Growth – Available on request
• Milestone Bonus + Travel certificate for every next 5th anniversary of employment at GCC
• Associate Deals – WORLDWIDE GC Tour packages available to associates @ discounted price
• We value diversity and encourage employees to be themselves.
• Strong Company Culture people oriented.
• Possibility to grow fast.
• Recognition and promotions based on tangible results.
• Performance Management
• Work with amazing people around the world
• Work for a company who gives you the opportunity to change people’s life.
• Dynamic, open, fast-paced environment.
• 1 year fix-term contract which can turn permanent.
• Friday homework.
• Flexible approach & great office environment.