Concierge Intern — Craft Bespoke Florence Experiences

Bachecalavoro; Firenze; On-site; EUR 6,700 - 7,800; Part time

Job summary

Collegio alla Querce, Auberge Collection in Florence is seeking a Concierge Intern starting February 2027 to support the Concierge team in crafting thoughtful, personalized experiences for guests exploring Florence and Tuscany.

You will assist with recommendations, reservations, and bespoke arrangements while researching local attractions to enrich stays. Training includes shadowing senior staff and developing partnerships with local providers for authentic experiences.

Qualifications

• Previous experience in a similar role within a luxury hospitality environment is considered a plus.
• A degree or current studies in Hospitality, Tourism, or a related field are considered a plus.
• Strong communication and organizational skills, with a genuine passion for guest service.
• A natural curiosity for Florence, Tuscany, and their cultural, culinary, and artistic heritage.
• A warm, polished, and professional attitude, with a genuine desire to create meaningful guest experiences.
• Proficiency in English is required; additional languages are considered a plus.

Responsibilities

• Assisting the Concierge team in providing personalized recommendations and arranging bespoke experiences, activities, and excursions for guests.
• Supporting the coordination of restaurant reservations, private tours, transfers, and other guest requests.
• Researching local attractions, cultural events, restaurants, and exclusive experiences to enrich our guests' stay.
• Assisting in the preparation of personalized itineraries and guest information, ensuring accuracy and attention to detail.
• Supporting the coordination of special requests and guest arrangements, collaborating closely with other hotel departments and external partners.
• Participating in the daily operations of the Concierge desk, shadowing experienced team members, and learning how to anticipate guests' needs and deliver seamless service.
• Contributing to the development and maintenance of relationships with local partners to ensure access to exceptional and authentic experiences.

Skills

Communication skills

Organizational skills

English proficiency

Guest service mindset

Education

Hospitality or Tourism studies

Job description

Collegio alla Querce, Auberge Collection in Florence is seeking a Concierge Intern starting February 2027 to support the Concierge team in crafting thoughtful, personalized experiences for guests exploring Florence and Tuscany.

You will assist with recommendations, reservations, and bespoke arrangements while researching local attractions to enrich stays. Training includes shadowing senior staff and developing partnerships with local providers for authentic experiences.