Guest Relations - Intern

Hotel La Palma; Capri; On-site; EUR 10,000 - 17,000; Part time

Benefits offered by this job

Shared staff accommodation

Free staff canteen

Healthy work-life balance

Job summary

Hotel La Palma in Capri invites you to join its Guest Relations team as an intern dedicated to delivering personalized guest experiences with warmth and professionalism. You will learn to anticipate guest needs, build meaningful relationships, and contribute to a luxurious service standard in a dynamic setting on the Isle of Capri.

Advanced English is required to communicate confidently with international guests, and you will gain exposure to cross-department collaboration and service

Qualifications

• Advanced English is required.
• Enthusiastic, curious, and passionate about luxury hospitality and guest experience.
• Strong interpersonal skills and emotional intelligence are essential.

Responsibilities

• Support the team in delivering memorable and personalized guest experiences.
• Interact warmly with guests, ensuring professional and attentive service.
• Collaborate across departments to anticipate guest needs and contribute to a premium service philosophy.

Skills

Guest relations

Interpersonal skills

Emotional intelligence

Enthusiastic

Curious

Job description

Hotel La Palma - Capri’s first hotel, built in 1822, currently being transformed into an elegant and exclusive 50-room-and-suite hotel. Located mere steps from the famous Piazzetta, it will comprise a newly built pool deck, a spa and a high-fashion boutique. Starting from the 2026 season Hotel La Palma has partnered with Casa Tua to create a distinctive collection of dining experiences. At the heart of this collaboration are Casa Tua, the signature restaurant; Fuoco by Casa Tua, the rooftop restaurant and bar; and Mare by Casa Tua, the seaside restaurant and beach club.

Hotel La Palma invites you to join its teams and offers you the best opportunities for career and development within the amazing Oetker Hotels.

Missions: The Guest Relations Intern supports the team in delivering memorable and personalized experiences throughout the guest journey. This internship provides a unique opportunity to gain exposure to luxury hospitality standards while learning how to anticipate guest needs, build meaningful guest relationships, and contribute to creating exceptional experiences that reflect the hotel's service philosophy.

Working alongside experienced hospitality professionals, the Guest Relations Intern assists in ensuring that every interaction is handled with warmth, professionalism, and attention to detail, helping to create a welcoming and engaging environment for guests from around the world.

Profile: The ideal candidate is enthusiastic, curious, and passionate about luxury hospitality and guest experience. The Guest Relations Intern demonstrates a genuine interest in understanding guest preferences and learning how personalized service contributes to overall guest satisfaction.

The role offers valuable exposure to guest engagement, service excellence, and cross-department collaboration, providing a strong foundation for a future career in hospitality. The successful candidate possesses strong interpersonal skills, emotional intelligence, and a positive attitude, together with a willingness to learn and develop within a dynamic and multicultural environment.

A natural sense of hospitality, attention to detail, adaptability, and the ability to build rapport with people from different cultures are key qualities for success in this position.

Advanced English is required to communicate confidently and effectively with our international guests, develop meaningful interactions, and gain valuable experience in delivering personalized service within a luxury hospitality environment.

Benefits: A healthy work-life balance is guaranteed to allow you to fully enjoy your time both at work and in one of the world’s most beautiful destinations. We offer shared staff accommodation options including kitchen & laundry services, designed to make your relocation and stay as comfortable as possible. We also offer a free staff canteen. We are committed to creating an environment where our team members can thrive professionally while maintaining their personal well-being.

Oetker Hotels are true masterpieces located in the world’s most desirable destinations. Each property is a landmark and a timeless icon of elegance. With deep devotion to local culture and community, our Hosts of Choice preserve a tradition of legendary European hospitality and genuine family spirit that began in 1872.

The collection includes Le Bristol Paris, Brenners Park-Hotel & Spa in Baden-Baden, Hôtel du Cap-Eden-Roc in Antibes, Château Saint-Martin & Spa in Vence, The Lanesborough in London, L’Apogée Courchevel, Eden Rock-St Barths, Jumby Bay Island in Antigua, Palácio Tangará in São Paulo, Hotel La Palma in Capri, The Vineta Hotel in Palm Beach, and more than 150 private villas around the globe. In 2027, a new masterpiece will be opening in Saint-Tropez.