Director of Rooms M/F

Hotel La Palma; Capri; On-site; EUR 180,000 - 240,000; Full time

Job summary

Hotel La Palma in Capri seeks a Director of Rooms to lead all Rooms Division operations, ensuring luxury guest service and operational excellence. You will report to the Managing Director and collaborate with Front Office, Housekeeping, Spa, and other departments to deliver an exceptional guest journey.

The role requires strong leadership, budget discipline, and a passion for delivering personalized, high-end experiences in a iconic Capri setting.

Qualifications

• Leadership of Rooms Division teams and guest-facing departments.
• Strong guest-relations and problem-solving skills.
• Financial and commercial awareness for budgeting, cost control and RevPAR.
• Proven ability to drive operational excellence in luxury hospitality.
• Fluency in English; additional languages are a plus.

Responsibilities

• Oversee Front Office, Concierge, Guest Relations, Housekeeping, Night Operations and Spa.
• Coordinate with department heads to ensure seamless guest experience.
• Lead budget planning, labor optimization and revenue initiatives.
• Recruit, coach and develop high-performing teams; ensure staff engagement.
• Uphold Forbes Travel Guide standards and luxury brand quality.

Skills

Leadership

Guest relations

Financial acumen

Operational excellence

English fluency

Tools

PMS

Hotel management systems

Job description

Hotel La Palma - Capri’s first hotel, built in 1822, currently being transformed into an elegant and exclusive 50-room-and-suite hotel. Located mere steps from the famous Piazzetta, it will comprise a rooftop restaurant and bar, its own beach club, a newly built pool deck, a spa and a high-fashion boutique.

Hotel La Palma invites you to join its teams and offers you the best opportunities for career and development within the amazing Oetker Hotels.

Mission:

The Director of Rooms is responsible for leading and overseeing all Rooms Division operations at Hotel La Palma, ensuring the highest standards of luxury hospitality, guest satisfaction, operational efficiency, and financial performance. This position provides strategic and operational leadership across Front Office, Concierge, Guest Relations, Housekeeping, Night Operations, and Spa while fostering a culture of excellence, service personalization, and continuous improvement.

The Director of Rooms reports directly to the Managing Director and works closely with all department heads to ensure a seamless and exceptional guest experience.

Profile:

The ideal candidate demonstrates strong leadership in Rooms Division operations, with proven expertise in managing and coordinating all guest-facing departments, including Front Office, Guest Relations, Concierge, Housekeeping, Reservations, Bell Services, Night Operations, In Room Dining and Spa.

The candidate possess the ability to drive operational excellence while consistently delivering the highest standards of luxury hospitality and personalized guest service. Skilled in developing and implementing strategies aligned with business objectives, they excel at enhancing operational efficiency, optimizing service delivery, and ensuring exceptional guest satisfaction throughout every stage of the guest journey. The experience includes overseeing VIP experiences, building strong relationships with repeat guests and key stakeholders, and effectively managing service recovery to resolve guest concerns with professionalism and care.

They are also financially astute, with expertise in budget management, cost control, labor productivity, revenue optimization, and performance analysis, contributing to the achievement of occupancy, ADR, RevPAR, and profitability targets. A passionate people leader, they are committed to recruiting, developing, coaching, and inspiring high-performing teams, fostering a positive and inclusive work environment while promoting employee engagement and career growth.

Additionally, they possess a thorough understanding of luxury brand standards, quality assurance processes, and Forbes Travel Guide requirements, with a strong focus on continuous improvement, guest satisfaction, and reputation management.

Skills & Competencies:

The ideal candidate demonstrates exceptional leadership and coaching abilities, combined with strong guest relations and problem-solving skills. He/She possesses outstanding communication and interpersonal capabilities, along with solid financial and commercial awareness. Highly organized and detail-oriented, he/she is able to effectively manage multiple priorities, perform under pressure in a fast-paced luxury hospitality environment, and consistently deliver service excellence. He/She is proficient in PMS and hotel management systems and has excellent time-management skills, with a strong commitment to operational efficiency and guest satisfaction. Fluency in English is essential, while proficiency in additional languages is considered a valuable asset.

Benefits:

We offer a competitive compensation package, a healthy work-life balance that allows you to fully enjoy your time both at work and in one of the world’s most beautiful destinations, and staff accommodation options designed to make your relocation and stay as comfortable as possible. We are committed to creating an environment where our team members can thrive professionally while maintaining their personal well-being.

Gli Oetker Hotels sono veri capolavori situati nelle destinazioni più desiderabili del mondo. Ogni proprietà è un punto di riferimento e un’icona senza tempo di eleganza. Con una profonda devozione alla cultura e alla comunità locale, i nostri Hoteliers preservano una tradizione di leggendaria ospitalità europea e autentico spirito familiare iniziata nel 1872.

La collezione include Le Bristol Paris, Brenners Park-Hotel & Spa a Baden-Baden, Hôtel du Cap-Eden-Roc ad Antibes, Château Saint-Martin & Spa a Vence, The Lanesborough a Londra, L’Apogée Courchevel, Eden Rock-St Barths, Jumby Bay Island ad Antigua, Palácio Tangará a San Paolo, Hotel La Palma a Capri, The Vineta Hotel a Palm Beach e oltre 150 ville private in tutto il mondo. Nel 2027, un nuovo capolavoro aprirà a Saint-Tropez.