SPA Guest Relations - Intern

Hotel La Palma; Capri; On-site; EUR 6,700 - 13,000; Full time

Benefits offered by this job

Competitive pay

Work-life balance

Shared staff accommodation

Free staff canteen

Job summary

Hotel La Palma in Capri, a historic luxury property, invites you to join its Spa Guest Relations Intern team. You will support the SPA team in delivering personalized wellness experiences and learn to anticipate guest needs in a refined, service-focused setting.

The ideal candidate is a hospitality student or recent graduate with a passion for guest experience, wellness, and luxury hospitality. English is required to communicate with international guests and collaborate across departments.

Qualifications

• The ideal candidate is a hospitality student or recent graduate with a passion for guest experience, wellness, and luxury hospitality.
• Advanced English is required to communicate confidently with international guests and collaborate across departments.

Responsibilities

• Supports the SPA team in delivering exceptional and personalized wellness experiences throughout the guest journey.
• Assists in ensuring that every guest interaction reflects the highest standards of service, care, and attention to detail.

Job description

Hotel La Palma - Capri’s first hotel, built in 1822, currently being transformed into an elegant and exclusive 50-room-and-suite hotel. Located mere steps from the famous Piazzetta, it will comprise a newly built pool deck, a spa and a high-fashion boutique. Starting from the 2026 season Hotel La Palma has partnered with Casa Tua to create a distinctive collection of dining experiences. At the heart of this collaboration are Casa Tua, the signature restaurant; Fuoco by Casa Tua, the rooftop restaurant and bar; and Mare by Casa Tua, the seaside restaurant and beach club

Hotel La Palma invites you to join its teams and offers you the best opportunities for career and development within the amazing Oetker Hotels.

Missions

The Spa Guest Relations Intern supports the SPA team in delivering exceptional and personalized wellness experiences throughout the guest journey. This internship offers a unique opportunity to gain hands-on experience in luxury hospitality, learning how to anticipate guest needs, build meaningful relationships, and contribute to creating memorable moments within a refined wellness environment.

Working closely with the SPA team and other operational departments, the Spa Guest Relations Intern assists in ensuring that every guest interaction reflects the highest standards of service, care, and attention to detail.

Profile

The ideal candidate is a hospitality student or recent graduate with a genuine passion for guest experience, wellness, and luxury hospitality. Enthusiastic, approachable, and eager to learn, the Spa Guest Relations Intern enjoys interacting with guests and helping create welcoming, seamless, and personalized experiences.

Throughout the internship, the candidate will gain exposure to guest engagement, SPA operations, wellness experiences, and service excellence standards while developing strong communication and relationship-building skills in an international luxury environment.

The successful candidate demonstrates a positive attitude, emotional intelligence, attention to detail, and a strong service orientation. Adaptability, professionalism, and the ability to collaborate effectively with colleagues across departments are essential for success in this role.

Advanced English is required to communicate confidently and professionally with our international guests, support personalized interactions, and contribute to delivering an exceptional luxury wellness experience.

Benefits

We offer a competitive compensation package, a healthy work-life balance that allows you to fully enjoy your time both at work and in one of the world’s most beautiful destinations, and shared staff accommodation options including kitchen & laundry services, designed to make your relocation and stay as comfortable as possible. We also offer a free staff canteen. We are committed to creating an environment where our team members can thrive professionally while maintaining their personal well-being.

Oetker Hotels

are true masterpieces located in the world’s most desirable destinations. Each property is a landmark and a timeless icon of elegance. With deep devotion to local culture and community, our Hosts of Choice preserve a tradition of legendary European hospitality and genuine family spirit that began in 1872.

The collection includes Le Bristol Paris, Brenners Park-Hotel & Spa in Baden-Baden, Hôtel du Cap-Eden-Roc in Antibes, Château Saint-Martin & Spa in Vence, The Lanesborough in London, L’Apogée Courchevel, Eden Rock-St Barths, Jumby Bay Island in Antigua, Palácio Tangará in São Paulo, Hotel La Palma in Capri, The Vineta Hotel in Palm Beach, and more than 150 private villas around the globe. In 2027, a new masterpiece will be opening in Saint-Tropez.