Cloud Security Technical Account Manager

Netskope; Italia; On-site; EUR 48,000 - 82,000; Full time

Benefits offered by this job

Stock award program

Health plan

Job summary

Netskope Europe is seeking a Technical Account Manager to drive technical success across the customer journey for the Netskope Cloud Security platform.

You’ll partner with executives and engineers to translate business goals into adoption plans, align customer objectives with the product roadmap, and guide value realization across the engagement lifecycle. The role blends security insight with strategic advisory skills to ensure customer loyalty and growth.

Qualifications

• 5+ years in Professional Services or Technical Account Management with executive-level presentation skills.
• Strong knowledge of network security technologies such as proxies, NGFWs, SSL/IPSec, VPNs, SSO, DLP and encryption gateways.
• Experience with large enterprise customers; budgeting and roadmap alignment experience a plus.
• Proficient in at least one scripting language (Python or Perl) and familiar with regulatory frameworks (HIPAA, PCI, PII, SOX).
• Excellent written and spoken English and Italian.

Responsibilities

• Define and execute success plans, value realization roadmaps, and business reviews with customers.
• Serve as trusted technical advisor guiding Netskope best practices, policies, and architecture design.
• Coach customer teams to self-sufficiency through enablement sessions and configuration guidance.
• Monitor tenant health, track adoption metrics, and propose improvements to strengthen security posture.
• Coordinate with Support and Engineering to resolve issues and manage escalations.
• Share use cases, lessons learned, and optimization opportunities across customers and Netskope community.
• Provide feedback to Product Management and Engineering on features and roadmap relevance.
• Align Netskope capabilities with evolving customer security and business objectives.

Skills

Executive communication

Presentation skills

English and Italian fluency

Networking concepts

Python scripting

Regulatory & compliance knowledge

Cloud APIs

SIEM basics

Load balancing

Education

Bachelor's degree (BSc) preferred

Tools

Networking technologies

Proxy/Firewall tech

Cloud APIs

SIEM

Job description

Netskope Europe is seeking a Technical Account Manager to drive technical success across the customer journey for the Netskope Cloud Security platform.

You’ll partner with executives and engineers to translate business goals into adoption plans, align customer objectives with the product roadmap, and guide value realization across the engagement lifecycle. The role blends security insight with strategic advisory skills to ensure customer loyalty and growth.