Senior Technical Account Manager - Enterprise Security

Fortinet; Roma; Hybrid; EUR 50,000 - 70,000; Full time

Job summary

Fortinet is looking for a Technical Account Manager based in Rome or Milan who will act as a primary technical advisor for key enterprise customers. This role involves developing a deep understanding of customer needs, providing tailored support, and ensuring the health of their environments.

The ideal candidate has at least 6 years of technical support experience and a Bachelor's degree in a related field. Fluency in Italian and English is required, with Fortinet certifications being a distinct advantage.

Qualifications

• Minimum of 6 years of experience in a technical support/post-sales role.
• Fluency in Italian and business level English.
• Hands-on experience with security products.

Responsibilities

• Develop a deep understanding of customer needs to provide tailored support.
• Become a trusted advisor with technical recommendations.
• Run advanced troubleshooting on Fortinet products.
• Manage customer communications until resolution.

Skills

Technical troubleshooting

Data networking protocols (TCP/IP)

Security products experience

Customer management experience

Communication skills

Education

Bachelor’s degree in Computer Science

Fortinet certifications (FCP, FCSS, FCX)

Job description

Fortinet is looking for a Technical Account Manager based in Rome or Milan who will act as a primary technical advisor for key enterprise customers. This role involves developing a deep understanding of customer needs, providing tailored support, and ensuring the health of their environments.

The ideal candidate has at least 6 years of technical support experience and a Bachelor's degree in a related field. Fluency in Italian and English is required, with Fortinet certifications being a distinct advantage.