Technical Account Manager

Fortinet; Latina; In loco; EUR 70.000 - 90.000; Tempo pieno

Descrizione del lavoro

Fortinet in Italy is seeking a Technical Account Manager to act as the primary technical advisor for strategic enterprise customers in the Lazio region, including Latina. You will tailor Fortinet guidance to improve security posture and ROI while working with cross-functional teams to deliver value.

You will own incidents, perform advanced troubleshooting, and communicate with stakeholders to ensure timely resolution. Strong Italian and English, plus a Computer Science degree, are required.

Competenze

• Bachelor's degree in Computer Science or related field.
• Experience in technical support for large enterprises or telecoms.
• Fluency in Italian and business-level English.
• Hands-on experience with security products (firewalls, IDS/IPS, VPN, WAF).

Mansioni

• Understand customer business and technical needs; provide tailored technical guidance and support.
• Own customer incidents for timely resolution and communicate until closure.
• Perform advanced troubleshooting across Fortinet products and reproduce environments in lab.
• Produce service reports for stakeholders summarizing activity and performance.
• Report software/hardware issues to R&D and ensure follow-up.
• Participate in conference calls and on-site meetings with customers.
• Build trusted advisor relationships with strategic enterprise clients.

Conoscenze

Technical guidance

Troubleshooting

Customer relationship

Fortinet products

TCP/IP knowledge

Firewall security

English fluency

Italian fluency

Formazione

Bachelor in Computer Science

Strumenti

Fortinet management tools

Network diagnostic tools

Descrizione del lavoro

As Technical Account Manager at Fortinet, you will be the primary technical advisor for strategic enterprise customers. You’ll build deep understanding of client needs to tailor support and guidance that improve security posture and ROI. You’ll proactively identify issues, guide best practices, and help customers achieve mission-critical objectives. This role combines hands-on troubleshooting with relationship management to enhance the customer experience and drive successful outcomes. You will work in a global leader in network security, collaborating with cross-functional teams to deliver value.

• Understand customer business and technical needs to provide tailored technical guidance and support
• Act as trusted advisor by offering proactive recommendations and best practices
• Perform advanced troubleshooting across Fortinet products and reproduce environments in lab
• Own customer incidents for timely resolution and manage communications until closure
• Participate in conference calls and face-to-face meetings with customers
• Produce service reports summarizing activity and performance for key stakeholders
• Report software/hardware issues to R&D and ensure follow-up
• Good understanding of TCP/IP, routing and switching
• Hands-on experience with security products and technologies (firewalls, IDS/IPS, DDoS, VPN, WAF)
• Strong troubleshooting and problem-solving skills
• Face-to-face and remote customer management experience
• Previous experience in technical support in telco or large enterprise
• Strong interpersonal and communication skills
• Experience with Fortinet products is an advantage
• Fluency in Italian plus business-level English
• Bachelor in Computer Science or related field, or equivalent experience
• Strong interpersonal and communication skills
• Proactive guidance and advisory mindset
• TCP/IP, routing and switching fundamentals
• Security product technologies (Firewalls, IDS/IPS, DDoS, VPN, Web Application Firewall)
• Fortinet product knowledge